University of Texas at Austin
IT Coordinator II
University of Texas at Austin, Austin, Texas, us, 78716
Job Posting Title:IT Coordinator II
----Hiring Department:Intercollegiate Athletics
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:AUSTIN, TX
----Job Details:General NotesAdditional work hours will be required during peak periods to include evenings, weekends, early mornings and holidays. This job is not suitable for remote work and is expected to work regular on-site hours.PurposeTo provide superior IT support services in a large and complex organization by coordinating activities with related IT staff and department users.ResponsibilitiesResponds to and resolves inquiries and requests for assistance with IT equipment including but not limited to workstations, printers, networking, event ticketing, video equipment, VOIP and Cell Phones and related software products. Provides exceptional customer support for Athletics staff, student-athletes, and visitors. Interacts and communicates with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
Installs, configures, upgrades, and supports software and hardware in accordance with departmental and campus policies. Utilizes system management software to provide remote troubleshooting for departmental IT equipment.
Provides technical support for events hosted by the department including, but not limited to, internal staff requests, stats, TV, AV, media and other invited parties, and ticketing. Aides in development of IT support policies and procedures for events.
Maintains accurate information efficiently across several systems, including support issues and inventory management.
Participates in technical planning and documentation for Athletics IT and Athletics sponsored events. Establishes close communications and good working relationships with staff, external partners, and management.
Provides guidance and input for lifecycle planning and IT budget expenditures.
Consistently exemplify the core values and quality standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.
Required Qualifications
High school graduation or GED. Two (2) years demonstrated experience in IT customer service and/or help desk environment. Two (2) years of experience with Knowledge of hardware and software operations, installation, and troubleshooting. Knowledge of active directory, imaging tools, and remote support tools. Excellent customer service and interpersonal skills. Effective communications with both technical and non-technical employees. Ability to work as part of a team and independently. Relevant education and experience may be substituted as appropriate.Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering or related field. More than two (2) years of experience with functions listed in required qualifications. Systems administration experience for windows and macOS computers using enterprise systems management software and tools such as JAMF and MECM. Experience supporting and setting up technologies for large events. IT certifications. Familiarity with inventory and supply monitoring systems.Driving Required
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).Salary Range
$50,000Working Conditions
May work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. May work in all weather conditions. Climbing of stairs. Lifting and moving.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
----Hiring Department:Intercollegiate Athletics
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:AUSTIN, TX
----Job Details:General NotesAdditional work hours will be required during peak periods to include evenings, weekends, early mornings and holidays. This job is not suitable for remote work and is expected to work regular on-site hours.PurposeTo provide superior IT support services in a large and complex organization by coordinating activities with related IT staff and department users.ResponsibilitiesResponds to and resolves inquiries and requests for assistance with IT equipment including but not limited to workstations, printers, networking, event ticketing, video equipment, VOIP and Cell Phones and related software products. Provides exceptional customer support for Athletics staff, student-athletes, and visitors. Interacts and communicates with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
Installs, configures, upgrades, and supports software and hardware in accordance with departmental and campus policies. Utilizes system management software to provide remote troubleshooting for departmental IT equipment.
Provides technical support for events hosted by the department including, but not limited to, internal staff requests, stats, TV, AV, media and other invited parties, and ticketing. Aides in development of IT support policies and procedures for events.
Maintains accurate information efficiently across several systems, including support issues and inventory management.
Participates in technical planning and documentation for Athletics IT and Athletics sponsored events. Establishes close communications and good working relationships with staff, external partners, and management.
Provides guidance and input for lifecycle planning and IT budget expenditures.
Consistently exemplify the core values and quality standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.
Required Qualifications
High school graduation or GED. Two (2) years demonstrated experience in IT customer service and/or help desk environment. Two (2) years of experience with Knowledge of hardware and software operations, installation, and troubleshooting. Knowledge of active directory, imaging tools, and remote support tools. Excellent customer service and interpersonal skills. Effective communications with both technical and non-technical employees. Ability to work as part of a team and independently. Relevant education and experience may be substituted as appropriate.Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering or related field. More than two (2) years of experience with functions listed in required qualifications. Systems administration experience for windows and macOS computers using enterprise systems management software and tools such as JAMF and MECM. Experience supporting and setting up technologies for large events. IT certifications. Familiarity with inventory and supply monitoring systems.Driving Required
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).Salary Range
$50,000Working Conditions
May work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. May work in all weather conditions. Climbing of stairs. Lifting and moving.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.