University of Texas at Austin
IT Coordinator I - School of Architecture
University of Texas at Austin, Austin, Texas, us, 78716
Job Posting Title:IT Coordinator I - School of Architecture
----Hiring Department:School of Architecture
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Non-Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:UT MAIN CAMPUS
----Job Details:General NotesThe University of Texas at Austin School of Architecture is committed to creating a workplace in which all faculty, staff, and students are valued for their contributions to accomplishing the school's mission. We work daily to create a welcoming environment for all people.The University of Texas at Austin provides an outstanding benefits package to staff, including, but not limited to:Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)Voluntary vision, dental, life, and disability insurance optionsGenerous paid vacation, sick leave, and holidaysTeachers Retirement System of Texas (a defined benefit retirement plan, with employer matching funds)Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)Flexible spending account options for medical and childcare expensesRobust free training access through LinkedIn Learning plus professional conference opportunitiesTuition assistanceExpansive employee discount program, including athletic ticketsFree access to UT Austin's libraries and museums with staff ID cardFree rides on all UT Shuttle and Austin Capital Metro buses with staff ID card
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewardsMust be authorized to work in the United States on a full-time basis for any employer without sponsorship.PurposeThe IT Coordinator for the School of Architectureis responsible for delivering excellent customer service assisting the Technology Services Coordinator in supporting the overall mission of the School of Architecture.ResponsibilitiesWork performed by the IT Coordinator will span multiple, concurrent projects often under pressure of hard deadlines and/or time limitations. Specific needs can change throughout the semester.Daily Operational SupportAdvanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.
Address and resolve high-priority issues with a sense of urgency.
Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.
Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.
IT CoordinationParticipates in technical planning for IT-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Information Technology Services.
Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.
Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.
Lead and participate in other projects and functions as assigned.
Customer ServiceDeliver excellent customer service, coordinating activities with IT staff lead.
Gather information on issues and coordinate responses to ensure resolution.
Follow up on issues with the goal of solving problems quickly and skillfully.
Establish close communication and positive working relationships with faculty, staff, and students.
Exercise good judgment and makes decisions to support defined goals and objectives within existing guidelines.
Required Qualifications
Demonstrated ability to effectively work within an IT operations team.
Strong communication skills, organizational skills, and attention to detail
Proven ability to multitask, balance multiple projects concurrently, and maintain timely schedules.
Must be able to work both collaboratively and independently
Demonstrated resourcefulness with a proactive approach to identifying and implementing solutions
Demonstrated regular and punctual attendance in workplace.
The School uses a wide variety of digital resources and regularly adopts new technologies to support its activities. Successful candidates should have experience with some of the following and be willing to expand their skill sets:Familiarity with basic software troubleshooting.
Familiarity with design and graphics software.
Familiarity with AV systems connected to laptops and desktops (projectors, monitors, microphones, etc.).
Familiarity with small format printing systems and large format plotting systems.
Familiarity with digital fabrication equipment (laser cutters, CNC routers, etc.).
Familiarity with inventory and supplies monitoring systems.
Experience working alongside students (student workers are hired each semester to support IT help desk operations).
Relevant education and experience may be substituted as appropriate.Preferred Qualifications
More than the required amount of experience and/or education.
Demonstrated skills in customer-focused approaches to collaborating with faculty, students, and staff
Applicants with a background in technology, liberal arts, hospitality, or related fields are encouraged to apply as transferrable skills from these fields are extremely valuable to our mission. Ideal candidates are those with a combination of technical understanding and people skills.
Demonstrated interest in architecture, design, or fine arts
Salary Range
$52,000 + depending on qualificationsWorking Conditions
Work performed on multiple concurrent projects under pressure of hard deadlines and/or time limitations.
Repetitive use of a keyboard at a workstation.
Use of visual and audio tools.
Lifting, moving, installing, and transporting equipment.
Ability to lift 50 pounds.
May work around standard office conditions.
May work around chemicals.
May require occasional extended work hours or on-call obligations.
Work ShiftWork schedule is 8 AM to 5 PM, M - FRequired Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
----Hiring Department:School of Architecture
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Non-Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:UT MAIN CAMPUS
----Job Details:General NotesThe University of Texas at Austin School of Architecture is committed to creating a workplace in which all faculty, staff, and students are valued for their contributions to accomplishing the school's mission. We work daily to create a welcoming environment for all people.The University of Texas at Austin provides an outstanding benefits package to staff, including, but not limited to:Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)Voluntary vision, dental, life, and disability insurance optionsGenerous paid vacation, sick leave, and holidaysTeachers Retirement System of Texas (a defined benefit retirement plan, with employer matching funds)Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)Flexible spending account options for medical and childcare expensesRobust free training access through LinkedIn Learning plus professional conference opportunitiesTuition assistanceExpansive employee discount program, including athletic ticketsFree access to UT Austin's libraries and museums with staff ID cardFree rides on all UT Shuttle and Austin Capital Metro buses with staff ID card
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewardsMust be authorized to work in the United States on a full-time basis for any employer without sponsorship.PurposeThe IT Coordinator for the School of Architectureis responsible for delivering excellent customer service assisting the Technology Services Coordinator in supporting the overall mission of the School of Architecture.ResponsibilitiesWork performed by the IT Coordinator will span multiple, concurrent projects often under pressure of hard deadlines and/or time limitations. Specific needs can change throughout the semester.Daily Operational SupportAdvanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.
Address and resolve high-priority issues with a sense of urgency.
Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.
Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.
IT CoordinationParticipates in technical planning for IT-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Information Technology Services.
Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.
Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.
Lead and participate in other projects and functions as assigned.
Customer ServiceDeliver excellent customer service, coordinating activities with IT staff lead.
Gather information on issues and coordinate responses to ensure resolution.
Follow up on issues with the goal of solving problems quickly and skillfully.
Establish close communication and positive working relationships with faculty, staff, and students.
Exercise good judgment and makes decisions to support defined goals and objectives within existing guidelines.
Required Qualifications
Demonstrated ability to effectively work within an IT operations team.
Strong communication skills, organizational skills, and attention to detail
Proven ability to multitask, balance multiple projects concurrently, and maintain timely schedules.
Must be able to work both collaboratively and independently
Demonstrated resourcefulness with a proactive approach to identifying and implementing solutions
Demonstrated regular and punctual attendance in workplace.
The School uses a wide variety of digital resources and regularly adopts new technologies to support its activities. Successful candidates should have experience with some of the following and be willing to expand their skill sets:Familiarity with basic software troubleshooting.
Familiarity with design and graphics software.
Familiarity with AV systems connected to laptops and desktops (projectors, monitors, microphones, etc.).
Familiarity with small format printing systems and large format plotting systems.
Familiarity with digital fabrication equipment (laser cutters, CNC routers, etc.).
Familiarity with inventory and supplies monitoring systems.
Experience working alongside students (student workers are hired each semester to support IT help desk operations).
Relevant education and experience may be substituted as appropriate.Preferred Qualifications
More than the required amount of experience and/or education.
Demonstrated skills in customer-focused approaches to collaborating with faculty, students, and staff
Applicants with a background in technology, liberal arts, hospitality, or related fields are encouraged to apply as transferrable skills from these fields are extremely valuable to our mission. Ideal candidates are those with a combination of technical understanding and people skills.
Demonstrated interest in architecture, design, or fine arts
Salary Range
$52,000 + depending on qualificationsWorking Conditions
Work performed on multiple concurrent projects under pressure of hard deadlines and/or time limitations.
Repetitive use of a keyboard at a workstation.
Use of visual and audio tools.
Lifting, moving, installing, and transporting equipment.
Ability to lift 50 pounds.
May work around standard office conditions.
May work around chemicals.
May require occasional extended work hours or on-call obligations.
Work ShiftWork schedule is 8 AM to 5 PM, M - FRequired Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.