University of New Mexico
IT Support Tech 2
University of New Mexico, Albuquerque, New Mexico, United States, 87101
IT Support Tech 2
Requisition IDreq30967
Working TitleIT Support Tech 2
Position Grade10
Position Summary
The IT Support Tech 2, will be an essential field supporttechnician capable of performing basic application support and performingworkstation and, computer/laptop inventory tasks.Consistent with theSchool of Engineering's IT tiered support model, the position fieldsSOE-specific service requests presented by SOEIT and through UNM's CustomerSupport Systems such as Help. NM/Cherwell.
The Support Technician is an area-specific field agent andis expected to resolve or escalate a range of requests for the School ofEngineering departments. This position will be primarily located in theDepartments of Chemical & Biological Engineering and Nuclear Engineeringbut will be available to support other School of Engineering departments asneeded. This position will also play an integral role in spearheadingincreased adoption of Cherwell as a service request management tool.
The successful applicant will have experience working with arange of client technologies as well as a thorough understanding of IT servicemanagement principles and exceptional communication skills and customerservice. They will also have expertise managing area-specific applicationsand device inventory best practices and solutions.
See the Position Description for additional information.
Conditions of EmploymentSpecialty licensure/certification may be required, as specified by the department.Successful candidate may be subject to a criminal background check prior to starting work.Minimum Qualifications
High school diploma or GED;at least 2 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
Preferred Qualifications:
Experience working in a University settingBachelor's Degree
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentChemical and Biological Engineering (326A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusNon-Exempt
PayHourly: $18.81 - $25.56
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementAs a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check RequiredYes
For Best Consideration Date9/27/2024
Eligible for Remote Work
Eligible for Remote Work Statement
Application Instructions
Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.Please attach a cover letter and current resume. Applicants must fill out the on-line application on UNM Jobs as well.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
Requisition IDreq30967
Working TitleIT Support Tech 2
Position Grade10
Position Summary
The IT Support Tech 2, will be an essential field supporttechnician capable of performing basic application support and performingworkstation and, computer/laptop inventory tasks.Consistent with theSchool of Engineering's IT tiered support model, the position fieldsSOE-specific service requests presented by SOEIT and through UNM's CustomerSupport Systems such as Help. NM/Cherwell.
The Support Technician is an area-specific field agent andis expected to resolve or escalate a range of requests for the School ofEngineering departments. This position will be primarily located in theDepartments of Chemical & Biological Engineering and Nuclear Engineeringbut will be available to support other School of Engineering departments asneeded. This position will also play an integral role in spearheadingincreased adoption of Cherwell as a service request management tool.
The successful applicant will have experience working with arange of client technologies as well as a thorough understanding of IT servicemanagement principles and exceptional communication skills and customerservice. They will also have expertise managing area-specific applicationsand device inventory best practices and solutions.
See the Position Description for additional information.
Conditions of EmploymentSpecialty licensure/certification may be required, as specified by the department.Successful candidate may be subject to a criminal background check prior to starting work.Minimum Qualifications
High school diploma or GED;at least 2 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
Preferred Qualifications:
Experience working in a University settingBachelor's Degree
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentChemical and Biological Engineering (326A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusNon-Exempt
PayHourly: $18.81 - $25.56
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementAs a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check RequiredYes
For Best Consideration Date9/27/2024
Eligible for Remote Work
Eligible for Remote Work Statement
Application Instructions
Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.Please attach a cover letter and current resume. Applicants must fill out the on-line application on UNM Jobs as well.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.