Customer Support Specialist

Talascend is currently seeking a Customer Support Specialist for a contract opportunity in Shreveport, LA. RESPONSIBILITIES: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. REQUIREMENTS: May require an associate degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. TOP 3-5 MUST HAVE SKILLS: 3 years of IT experience with increasing technical and operational responsibilities 3 years of experience supporting IT Infrastructure, Desktop and Site based IT Services 3 years of experience working with contracting, managed service and third parties (internal and external) 3 years of experience working in large enterprise IT environment supporting the design, development, and deployment of large enterprise IT projects. 3 years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary. Background Check and Drug Screen may be required.