Pro Con
Desktop Support - Part -Time
Pro Con, Hooksett, New Hampshire, us, 03106
Company Description
PROCON is an award-winning architectural and construction management firm. We offer fully integrated design build and construction management services for hospitality, multi-family residential, senior living, commercial/corporate, industrial, athletic, educational, and healthcare projects throughout the Northeast. Since 1935 we've maintained a steadfast commitment to professionalism, customer service, and quality in all aspects of our work. This experience and industry expertise allow PROCON to build on lasting client relationships and complete hundreds of millions of dollars in design and construction volume annually, on- time and on- budget.
Job Description
The Desktop Support position provides technical assistance for on-site employees and a remote workforce. Responsibilities include, but are not limited to hardware/software installation, troubleshooting, and maintenance of Microsoft Windows computers, printers, and conferencing technologies in a business environment.Deliver first-level call resolution for desktop/laptop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet, printing, conference room, and administrative computer-related problemsLog and diagnose issues reported to the IT departmentEscalate advanced technical problems to other team membersWork with vendor support, as needed, to ensure successful resolution of issuesCreate process, procedure, and troubleshooting documentationCoordinate the resolution of any application/software issuesAnswer user inquiries regarding computer software or hardware and troubleshoot problems both in person and over the phoneCreate new Active Directory users and set up equipment for employees. Ensure all technical needs of that person's job function are installed and functioning properlyRead technical manuals, confer with users, or conduct computer diagnostics to investgate and resolve problems or to provide technical assistance and supportQualifications
Technical, vocational, or college level course work related to Information Technology or Computer ScienceCompTIA A+ or similar certifications preferredKnowledge of a wide range of computer systems software, applications, hardware, networking, and communicationsGood oral and written communication skillsAnalytical skillsSelf-motivation, patience, positive attitude, and the ability to work in stressful situations
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Videos To Watchhttps://vimeo.com/303506269https://vimeo.com/646068942
PROCON is an award-winning architectural and construction management firm. We offer fully integrated design build and construction management services for hospitality, multi-family residential, senior living, commercial/corporate, industrial, athletic, educational, and healthcare projects throughout the Northeast. Since 1935 we've maintained a steadfast commitment to professionalism, customer service, and quality in all aspects of our work. This experience and industry expertise allow PROCON to build on lasting client relationships and complete hundreds of millions of dollars in design and construction volume annually, on- time and on- budget.
Job Description
The Desktop Support position provides technical assistance for on-site employees and a remote workforce. Responsibilities include, but are not limited to hardware/software installation, troubleshooting, and maintenance of Microsoft Windows computers, printers, and conferencing technologies in a business environment.Deliver first-level call resolution for desktop/laptop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet, printing, conference room, and administrative computer-related problemsLog and diagnose issues reported to the IT departmentEscalate advanced technical problems to other team membersWork with vendor support, as needed, to ensure successful resolution of issuesCreate process, procedure, and troubleshooting documentationCoordinate the resolution of any application/software issuesAnswer user inquiries regarding computer software or hardware and troubleshoot problems both in person and over the phoneCreate new Active Directory users and set up equipment for employees. Ensure all technical needs of that person's job function are installed and functioning properlyRead technical manuals, confer with users, or conduct computer diagnostics to investgate and resolve problems or to provide technical assistance and supportQualifications
Technical, vocational, or college level course work related to Information Technology or Computer ScienceCompTIA A+ or similar certifications preferredKnowledge of a wide range of computer systems software, applications, hardware, networking, and communicationsGood oral and written communication skillsAnalytical skillsSelf-motivation, patience, positive attitude, and the ability to work in stressful situations
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Videos To Watchhttps://vimeo.com/303506269https://vimeo.com/646068942