IT Support Specialist

Are you ready to play a crucial role in keeping our IT systems running smoothly? Our IT Support Specialist position is an excellent opportunity for those who are passionate about technology and eager to provide top-notch support. Based in Elyria, OH, this role is perfect for someone looking to build a career in IT with a supportive and growth-oriented team. Main Focus: Be the 1st level contact and support for IT needs. Accountabilities: Support systems and hardware and stay up to date with current technologies and trends. Provide effective onsite IT support and communication to all users. Help maximize system uptime, functionality, and efficiency to meet requirements of the organization. Responsibilities: Help Desk Support: Respond promptly to IT support requests through a ticketing system from internal employees, providing first-level technical assistance with hardware, software, and network issues. Troubleshooting: Diagnose and resolve technical problems related to computer systems, hardware, software, and network connectivity in a timely and efficient manner, ensuring minimal downtime and disruption to business operations. Hardware and Software Maintenance: Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other peripherals. Install, update, and troubleshoot software applications as necessary. User Account Management: Create and manage user accounts, email addresses, and access permissions in accordance with company policies and security best practices. Network Support: Assist in troubleshooting network connectivity issues, including wired and wireless networks. Collaborate with the network team to identify and resolve network-related problems. Documentation: Maintain accurate and up-to-date documentation for IT systems, procedures, and user guides to ensure knowledge sharing and facilitate future troubleshooting. Training and Support: Conduct training sessions or provide instructional materials to help users better understand technology and software tools, improving overall user proficiency. Escalation and Collaboration: Escalate complex technical issues to higher-level support teams or vendors while maintaining effective communication with end-users throughout the resolution process. Hardware/Software Procurement: Assist with the procurement process for IT equipment and software, ensuring timely delivery and compliance with budget guidelines. Continuous Improvement: Identify opportunities for process and system enhancements, suggesting improvements to optimize efficiency and user experience. ::: {style"te "} :::