Wescom Central Credit Union
Mortgage Loan Servicing Specialist I (Anaheim, CA)
Wescom Central Credit Union, Anaheim, California, United States, 92808
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We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
Salary Grade:153N
Salary Pay Range for This Position:$24.33 - $34.04
POSITION SUMMARY:The Mortgage Loan Servicing Specialist I is responsible for the day-to-day maintenance of members' mortgages, including, but not limited to, posting payments, generating payoff demands and verifications of mortgage, performing new loan audits, processing reconveyances, preparing subordinations, organizing Wescom's loan vault, and researching/responding to member and third party inquiries.ESSENTIAL POSITION FUNCTIONS:Review and post mortgage payments received by check and ACH. Work with Collections department to post payments as necessary. Set up one-time and recurring ACH payments and reverse payments when needed.Communicate Wescom's policies and procedures for payoff demands and verifications of mortgage to members and escrow companies. Complete payoff demand requests received from escrow companies, Collections, and RE Production within the time guidelines established by federal regulations and Wescom. Compile data from Symitar and FICS to determine loan payoff amount.Complete new loan audits of recently funded loans, confirming accuracy of loan terms and making corrections as necessary. Ensure that loan files are imaged and loans are prepared for forthcoming servicing functions.Process loan payoffs received via check and wire. Allocate funds to various general ledger accounts Update applicable system data to reflect loan payoffs. Work with vendor to prepare reconveyance documents in accordance with regulatory requirements. Work with escrow companies to review and prepare subordinations in accordance with Wescom's policy and procedures.Organize and maintain Wescom's secure loan vault. File trailing documents, modification agreements, subordination agreements, and other legal documents into fireproof cabinets. Pull paid in full and other inactive files and prepare for long-term storage.Research and respond to member inquiries via phone, email, mail, and fax, including, but not limited to, inquiries related to taxes/insurance, payment adjustments, loan histories, tax reporting, name/address updates, and requests for documentation.Perform the activities and projects as assigned and requested by Mortgage Loan Servicing management.EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:Bachelor's Degree preferred.A minimum of two years previous Credit Union, banking, or real estate lending experience are essential.Must have excellent written and verbal communication skills.Time management and organizational skills.Data entry, analytical skills, and demonstration of good judgement.COMPUTER SKILLS:Proficient in Microsoft Applications (Word, Excel, Outlook).Proficient in FICS and Symitar preferred.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.The noise level in the work environment is moderately quiet. It is a non-smoking environment.The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.If you are applying for a Hybrid/Remote position, pleasenoteapplicants are required to reside within ourWescomservice areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.
We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
Salary Grade:153N
Salary Pay Range for This Position:$24.33 - $34.04
POSITION SUMMARY:The Mortgage Loan Servicing Specialist I is responsible for the day-to-day maintenance of members' mortgages, including, but not limited to, posting payments, generating payoff demands and verifications of mortgage, performing new loan audits, processing reconveyances, preparing subordinations, organizing Wescom's loan vault, and researching/responding to member and third party inquiries.ESSENTIAL POSITION FUNCTIONS:Review and post mortgage payments received by check and ACH. Work with Collections department to post payments as necessary. Set up one-time and recurring ACH payments and reverse payments when needed.Communicate Wescom's policies and procedures for payoff demands and verifications of mortgage to members and escrow companies. Complete payoff demand requests received from escrow companies, Collections, and RE Production within the time guidelines established by federal regulations and Wescom. Compile data from Symitar and FICS to determine loan payoff amount.Complete new loan audits of recently funded loans, confirming accuracy of loan terms and making corrections as necessary. Ensure that loan files are imaged and loans are prepared for forthcoming servicing functions.Process loan payoffs received via check and wire. Allocate funds to various general ledger accounts Update applicable system data to reflect loan payoffs. Work with vendor to prepare reconveyance documents in accordance with regulatory requirements. Work with escrow companies to review and prepare subordinations in accordance with Wescom's policy and procedures.Organize and maintain Wescom's secure loan vault. File trailing documents, modification agreements, subordination agreements, and other legal documents into fireproof cabinets. Pull paid in full and other inactive files and prepare for long-term storage.Research and respond to member inquiries via phone, email, mail, and fax, including, but not limited to, inquiries related to taxes/insurance, payment adjustments, loan histories, tax reporting, name/address updates, and requests for documentation.Perform the activities and projects as assigned and requested by Mortgage Loan Servicing management.EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:Bachelor's Degree preferred.A minimum of two years previous Credit Union, banking, or real estate lending experience are essential.Must have excellent written and verbal communication skills.Time management and organizational skills.Data entry, analytical skills, and demonstration of good judgement.COMPUTER SKILLS:Proficient in Microsoft Applications (Word, Excel, Outlook).Proficient in FICS and Symitar preferred.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.The noise level in the work environment is moderately quiet. It is a non-smoking environment.The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.If you are applying for a Hybrid/Remote position, pleasenoteapplicants are required to reside within ourWescomservice areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.