Application Experience Tester II (Wireless UAT)

Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Job Duties and Responsibilities An Application Experience Tester (Wireless UAT) conducts user acceptance testing to drive enhanced usability and functionality in a variety of customer and customer support agent applications for our Wireless brands. A successful analyst supports project success and completion by working with business teams to ensure comprehensive, accurate, and timely testing of project features. This position may require night and weekend work, both scheduled and unscheduled. Key Responsibilities: Test Design and Planning Develop and maintain test cases, using business/IT requirements to ensure software and application changes meet outlined requirements End-User Experience Evaluate project requirements and approach testing with the optimal user experience in mind Cross-Team Collaboration Work with various departments throughout the company, including marketing, sales, product, IT, and, at times, third-party vendors; proactively communicate status changes, improvements, and defect fixes to larger audiences Skills, Experience and Requirements Skills and Qualifications: Aptitude for defining problems, establishing facts, and drawing valid conclusions Ability to balance workload between planning for future work while delivering on current projects Must be able to navigate complex applications, situations, and tasks with minimal direct oversight from management. Strong communication skills, both verbal and written, to effectively convey testing status and discovered issues Strong competency using Google Suite is desired; experience/familiarity using project management software (Jira, Service Now, HP ALM) is preferred Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. This will be posted for a minimum of 3 days or until the position is filled.