IT Professional III

JOB REQUIREMENTS: Job Summary: This position is in the Service Desk and PC Support Group within the WSLH Office of Information Systems (OIS). WSLH has about 650 desktops, 115 laptops and 240 instrument PCs that are supported by this group. These are primarily Windows based machines. In addition to standard productivity software applications like Microsoft Office and Adobe, this position would also support a wide variety of 3rd party applications such as Epic Beaker and Cisco Endpoint Protection. The position also provides support for the various instrument software and their connections. This position also performs user authorization/deactivation, mobile device support, onsite and virtual meeting, and other similar duties. This position is responsible for the setup, management and troubleshooting of workstations including hardware and software and will be required to work with other staff to develop and implement procedures for the installation and deployment of new software and updates to current software. Furthermore, they will perform routine and non-routine troubleshooting for computer problems and consult with customers to understand their business problem and determine the best way to meet their information needs. This position will also be required to travel between multiple buildings to perform this service. This position participates on IT project teams, representing the team when assigned and is responsible for executing project tasks and producing deliverables as outlined in project plans. Responsibilities: Provides multidisciplinary information technology (IT) services to support complex IT functionality according to work unit or program's business goals and objectives. 25% Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access 50% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs 20% May design and execute the implementation of complex technology systems and services 5% Researches potential technology purchases and makes recommendations according to work unit For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BC0363E8A8F7428C