Desktop Support Engineer

**Job Purpose**We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.**Essential Functions**+ Provide remote and on-site support for one or more locations as needed+ Responding to end user support requests and escalations from the Helpdesk via tickets+ Hardware installations, upgrades, and troubleshooting+ Installing Windows software, patches, updates, and 3rd party applications+ Knowledge of desktop encryption+ Workstation deployments+ Workstation image creation and management+ Providing basic guidance in computer operation and management+ Special projects as required.**Education**+ Bachelor's degree in computer science or information technology preferred.**Experience**+ 2 to 3 years of IT experience**Certifications, Accreditations, Licenses**+ Microsoft 365 Certified: Modern Desktop Administrator Associate preferred+ A+ Certification preferred**Special Knowledge, Skills, and Abilities**+ Knowledge of computer hardware systems, chipsets, memory modules, and peripherals+ Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) used for imaging, software updates, reporting, remediation, software applications, and remote connection systems+ Knowledge of PowerShell, scripting, Grouo Policy and Active Directory+ Experience with Dell and HP computer hardware+ Knowledge of Windows 10 and 11 operating systems and domain environments+ Experience with mobile devices (IOS, Android, Windows)+ Ability to independentily research, troubleshoot and solve complex hardware and software issues+ Self-motivated and able to work independently with limited supervision+ Ability to travel and work after hours support/On-Call when necessary+ Excellent interpersonal skills+ Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood+ Ability to lift 50 pounds+ HDL is required**Supervisory Responsibility**No Supervisory ResponsibilitySalary Range: $60,000 to $84,000_We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at_ Hawaiian Telcom Careers (https://www.hawaiiantel.com/aboutus/Careers) _for added security._