Desktop Support Technician

Reference : 2022440 This position is responsible for providing advanced user consulting, technical support and help desk services within the S3D heterogeneous research computing environment which includes Windows, Mac and Linux operating systems. Duties of this position include diagnosing, troubleshooting and providing solutions for difficult, technical end-user problems. Must be able to install, configure and troubleshoot operating systems and application software in addition to being able to perform system repair. This position will assist in maintaining, upgrading and tracking S3D computer equipment including loaner machines, and will share responsibility for procurement of technical equipment and computing supplies. This position will collaborate with other members of the IT Services Team and S3D Videography Team to resolve user problems and provide consistent and reliable user support. In this position you will also be responsible for front line support of users of desktops, networks and IT resources. Works under general supervision. Resolves user issues and determines when additional support is needed. Provides assistance to less experienced team members. This category can include senior level help desk and computer lab staff; and experienced desktop support staff. This position also requires a regular presence on campus to assist with frequent physical and logistical support in an office environment. Excellent oral and written communication skills are required. Your core responsibilities will include: Diagnosing, troubleshooting and providing solutions for difficult, technical end-user problems. Install, configure and troubleshoot operating systems and application software in addition to being able to perform system repair. Assist in maintaining, upgrading and tracking S3D computer equipment including loaner machines, and will share responsibility for procurement of technical equipment and computing supplies. Will collaborate with other members of the IT Services Team and S3D Videography Team to resolve user problems and provide consistent and reliable user support. Excellent oral and written communication skills are required. Other duties as assigned. Physical and Mental Requirements: Requires wide range of mobility, i.e., ability to climb, stoop, kneel, crouch or crawl, reach, bend at waist, grasp and pick up objects, maneuver in cramped areas, perform minor repairs to equipment, stand for long periods of time, lift and carry equipment and other heavy materials up to 50 lbs. upstairs and pull and push carts up to 150 lbs. University offices, auditoriums and classrooms. Routine exposure to computer and audio-visual equipment. Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. Qualifications: Bachelor's degree in Information Systems or Information Technology 1-3 years End User Support Experience 1-3 years Help Desk Experience 1-3 years Network Administration Experience 1-3 years Operating System Administration Experience 1-3 years Workstation Support Experience Requirements: Successful background check Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations. Are you interested in this exciting opportunity? Apply today Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insuranceto an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization? Apply today LocationPittsburgh, PA Job FunctionSystems Administration and Support Position TypeStaff - Regular Full Time/Part timeFull time Pay BasisHourly More Information: Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Carnegie Mellon University considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.