META
Application Manager, Salesforce ServiceCloud
META, Austin, Texas, us, 78716
Application Manager, Salesforce ServiceCloud
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Austin, TX •Fremont, CA
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Meta's Application Management Team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendored platforms across the enterprise. Meta's Care team is at the heart of Meta's mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage and maintain the Salesforce platform and its multiple components and apps for our Care team group. The role will contribute to the management of ServiceCloud features and will guide the work of ourSalesforce development team. The ideal candidate will have prior working experience in the Customer Service industry.
Application Manager, Salesforce ServiceCloud Responsibilities
Responsible for the end to end solution design and architectureBe able to craft and own the 2-3 year application roadmap and vision.Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and adminsInfluencing skills to create a culture of change, excellence and innovation while constructively challenging the status quoUnderstands the context of the supported product or product portfolio within the organization and its competitive landscape.Works with Business, Product Mgmt and Engineering to document the business architecture that the product (portfolio) supports, including business capabilities, value streams and business processes.Collaborates with product (portfolio) manager, application managers and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).Effectively communicate technical requirements to engineers and non-technical requirements to the business.Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.5+ years of experience implementing Salesforce Applications5+ years of experience integrating systems with third-party service vendors5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platformSelf-starter with experience working independentlyDemonstrated experience working in a fast-paced environmentDemonstrated expertise working with stakeholders and usersProficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutionsCertifications: Advanced Administrator, Service Cloud Consultant, and Application ArchitectPreferred Qualifications
BS in computer science or related field.10+ years experience implementing or building solutions with enterprise software.Excellent communication skills with internal and external stakeholders and users.Experience in managing large initiatives and roll-outs .Understanding of the latest technology such as bots, Gen AI and machine learningWorking knowledge of MuleSoft integration platformDemonstrated experience with lightning component development
For those who live in or expect to work from California if hired for this position, please click here for additional information.
Start preparingLearn about how to prepare for your interview with our interview guide, tips, and interactive experiences.Visit interview prep
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .
$166,000/year to $230,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Apply to this job
Location pin icon
Austin, TX •Fremont, CA
Apply to this job
Meta's Application Management Team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendored platforms across the enterprise. Meta's Care team is at the heart of Meta's mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage and maintain the Salesforce platform and its multiple components and apps for our Care team group. The role will contribute to the management of ServiceCloud features and will guide the work of ourSalesforce development team. The ideal candidate will have prior working experience in the Customer Service industry.
Application Manager, Salesforce ServiceCloud Responsibilities
Responsible for the end to end solution design and architectureBe able to craft and own the 2-3 year application roadmap and vision.Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and adminsInfluencing skills to create a culture of change, excellence and innovation while constructively challenging the status quoUnderstands the context of the supported product or product portfolio within the organization and its competitive landscape.Works with Business, Product Mgmt and Engineering to document the business architecture that the product (portfolio) supports, including business capabilities, value streams and business processes.Collaborates with product (portfolio) manager, application managers and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).Effectively communicate technical requirements to engineers and non-technical requirements to the business.Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.5+ years of experience implementing Salesforce Applications5+ years of experience integrating systems with third-party service vendors5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platformSelf-starter with experience working independentlyDemonstrated experience working in a fast-paced environmentDemonstrated expertise working with stakeholders and usersProficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutionsCertifications: Advanced Administrator, Service Cloud Consultant, and Application ArchitectPreferred Qualifications
BS in computer science or related field.10+ years experience implementing or building solutions with enterprise software.Excellent communication skills with internal and external stakeholders and users.Experience in managing large initiatives and roll-outs .Understanding of the latest technology such as bots, Gen AI and machine learningWorking knowledge of MuleSoft integration platformDemonstrated experience with lightning component development
For those who live in or expect to work from California if hired for this position, please click here for additional information.
Start preparingLearn about how to prepare for your interview with our interview guide, tips, and interactive experiences.Visit interview prep
Locations
Use ctrl + scroll to zoom the map
Zoom in
Zoom out
Recenter
Data Center
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .
$166,000/year to $230,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.