GM Financial
Global Infrastructure Governance Analyst III
GM Financial, Arlington, Texas, United States, 76000
Overview:
Why GMF Technology?GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.We are building global platforms, in LATAM, Europe, China, U.S. and Canada and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.Responsibilities:About The Role:The Global Infrastructure Governance Analyst III, under the general direction from the Manager of Global Infrastructure Governance, will assist in the implementation, support and delivery of IT infrastructure services to the business. This team members is responsible for coordinating the efforts of peer IT team members, third-party contractors and partners to support the optimal delivery of IT infrastructure technical services in support of business goals and objectives. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.Follow industry best practices in the delivery of compliant and stable IT services to the businessProvide both internal and external customers with excellent customer service while striving to provide world-class serviceEffectively communicate current status of all projects, problems and issues to the department manager and VPProactively identify opportunities for improvements to existing processes and support delivery of quality methodologies and continuous improvement efforts designed to generate productivity and cost efficiencies (eg Six Sigma, lean, automation, cost reduction)Offer improvement recommendations for established policies, practices, standards, guidelines, and procedures related to infrastructure servicesAssist in the support of activities in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing the optimal delivery of IT infrastructure technical servicesPerform monitoring and reporting for performance metrics/KPIs in collaboration with the IT Service Management (ITSM) TeamAssist with post-implementation reviews and blameless post-mortem discussions of successful and unsuccessful IT infrastructure changes and deploymentsAssist in efforts to plan, prioritize, schedule and implement complex software and/or hardware configuration changesEvaluate system patches and application updates as directedFacilitate remediation of security, compliance and configuration related incident management tickets as they arise and ensure timely resolutionEnsure optimal, secure and consistent configurations for all IT infrastructure services including all associated server hardware and softwareAssist in compliance assessments and initiate corrective action(s) as neededParticipate and support Disaster Recovery testing effortsIdentify and direct changes through appropriate review and approval mechanismsEscalate complex or consequential issues to managementUnderstand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashionChampion the improvement and maintenance of policies, standards and control proceduresPerform other duties as assignedConform with all company policies and proceduresQualifications:What Makes You A Dream Candidate?Advanced knowledge in infrastructure design and managementAdvanced understanding of IT Service Management (ITSM) best practices and processesHigh level understanding of technology infrastructure, security concepts and platformsDemonstrated success in project managementKnowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilitiesKnowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledgeUnderstanding of routing and switching protocols as they relate to load balancingStrong understanding of application layer protocols including HTTP, SSH, SSL and DNSAdvanced knowledge of TCP/IP model and IP subnettingAdvanced knowledge of backup infrastructureKnowledge of local and wide area networking concepts, principles and protocolsAdvanced knowledge of the OSI model and security that is associated with each layerIntermediate knowledge of Windows Server, UNIX/Linux operating systems, SQL databases, virtualization technologies, storage systems and cross platform integrationKnowledge of ITIL-based processesKnowledge of ServiceNow platformStrong knowledge of/experience with Sarbanes Oxley and an understanding of risk and internal control conceptsStrong knowledge of Active Directory and group policyAdvanced experience with network and VLAN segmentationStrong knowledge of PowerShell, Python or C#Working knowledge of management processes such as personnel administration, planning and budgetingKnowledge of SQL database/reportingExposure to CI/CD (Continuous improvement/continuous delivery (Agile/Scrum/ITIL)Exposure to cloud applicationsKnowledge of Unix (AIX/Linux) preferredExposure to containersStrong understanding of the vulnerability management processAbility to think strategically and make collaborative decisionsAbility to apply structured analysis methods to various types of data to establish trends, determine variability and business impactCommunicates quickly, clearly, concisely, appropriately, and intelligentlyFoster open communication, speaks with impact, listens to others, and writes effectivelyAbility to effectively negotiate with vendors on upgrades and acquisitionsEffective planning, time management, negotiation and delegation skillsExpert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledgeAbility to approach problems with an open-mind and create new and innovative ideas and methodsAdvanced technical writingExperience in documentation tools such as Visio and Microsoft Office productsAdvanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO 27001) skillsStrong analytical skillsResourcefulness, ability to recognize opportunity and identify alternativesCreative, innovative, problem-solving and maximizing your potential to solve problems and improve methodsThink positively when faced with obstacles, build on others ideas, think logically and intuitivelyDetail orientedFast learner and self starterStrong data reconciliation capabilitiesExperience:High School Diploma or equivalent requiredBachelors Degree in related field or equivalent work or military experience preferred5-7 years experience in IT Security, information systems, audit or risk and compliance role required3-5 years experience in data analytics preferredProfessional certifications such as CISA, CIPT, CGEIT, Six Sigma preferredWhat We Offer:
Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture:
Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive.Compensation:
Competitive pay and bonus eligibilityWork Life Balance:
Flexible hybrid work environment, 2-days a week in office#LI-Hybrid#LI-KC1
Why GMF Technology?GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.We are building global platforms, in LATAM, Europe, China, U.S. and Canada and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.Responsibilities:About The Role:The Global Infrastructure Governance Analyst III, under the general direction from the Manager of Global Infrastructure Governance, will assist in the implementation, support and delivery of IT infrastructure services to the business. This team members is responsible for coordinating the efforts of peer IT team members, third-party contractors and partners to support the optimal delivery of IT infrastructure technical services in support of business goals and objectives. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.Follow industry best practices in the delivery of compliant and stable IT services to the businessProvide both internal and external customers with excellent customer service while striving to provide world-class serviceEffectively communicate current status of all projects, problems and issues to the department manager and VPProactively identify opportunities for improvements to existing processes and support delivery of quality methodologies and continuous improvement efforts designed to generate productivity and cost efficiencies (eg Six Sigma, lean, automation, cost reduction)Offer improvement recommendations for established policies, practices, standards, guidelines, and procedures related to infrastructure servicesAssist in the support of activities in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing the optimal delivery of IT infrastructure technical servicesPerform monitoring and reporting for performance metrics/KPIs in collaboration with the IT Service Management (ITSM) TeamAssist with post-implementation reviews and blameless post-mortem discussions of successful and unsuccessful IT infrastructure changes and deploymentsAssist in efforts to plan, prioritize, schedule and implement complex software and/or hardware configuration changesEvaluate system patches and application updates as directedFacilitate remediation of security, compliance and configuration related incident management tickets as they arise and ensure timely resolutionEnsure optimal, secure and consistent configurations for all IT infrastructure services including all associated server hardware and softwareAssist in compliance assessments and initiate corrective action(s) as neededParticipate and support Disaster Recovery testing effortsIdentify and direct changes through appropriate review and approval mechanismsEscalate complex or consequential issues to managementUnderstand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashionChampion the improvement and maintenance of policies, standards and control proceduresPerform other duties as assignedConform with all company policies and proceduresQualifications:What Makes You A Dream Candidate?Advanced knowledge in infrastructure design and managementAdvanced understanding of IT Service Management (ITSM) best practices and processesHigh level understanding of technology infrastructure, security concepts and platformsDemonstrated success in project managementKnowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilitiesKnowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledgeUnderstanding of routing and switching protocols as they relate to load balancingStrong understanding of application layer protocols including HTTP, SSH, SSL and DNSAdvanced knowledge of TCP/IP model and IP subnettingAdvanced knowledge of backup infrastructureKnowledge of local and wide area networking concepts, principles and protocolsAdvanced knowledge of the OSI model and security that is associated with each layerIntermediate knowledge of Windows Server, UNIX/Linux operating systems, SQL databases, virtualization technologies, storage systems and cross platform integrationKnowledge of ITIL-based processesKnowledge of ServiceNow platformStrong knowledge of/experience with Sarbanes Oxley and an understanding of risk and internal control conceptsStrong knowledge of Active Directory and group policyAdvanced experience with network and VLAN segmentationStrong knowledge of PowerShell, Python or C#Working knowledge of management processes such as personnel administration, planning and budgetingKnowledge of SQL database/reportingExposure to CI/CD (Continuous improvement/continuous delivery (Agile/Scrum/ITIL)Exposure to cloud applicationsKnowledge of Unix (AIX/Linux) preferredExposure to containersStrong understanding of the vulnerability management processAbility to think strategically and make collaborative decisionsAbility to apply structured analysis methods to various types of data to establish trends, determine variability and business impactCommunicates quickly, clearly, concisely, appropriately, and intelligentlyFoster open communication, speaks with impact, listens to others, and writes effectivelyAbility to effectively negotiate with vendors on upgrades and acquisitionsEffective planning, time management, negotiation and delegation skillsExpert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledgeAbility to approach problems with an open-mind and create new and innovative ideas and methodsAdvanced technical writingExperience in documentation tools such as Visio and Microsoft Office productsAdvanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO 27001) skillsStrong analytical skillsResourcefulness, ability to recognize opportunity and identify alternativesCreative, innovative, problem-solving and maximizing your potential to solve problems and improve methodsThink positively when faced with obstacles, build on others ideas, think logically and intuitivelyDetail orientedFast learner and self starterStrong data reconciliation capabilitiesExperience:High School Diploma or equivalent requiredBachelors Degree in related field or equivalent work or military experience preferred5-7 years experience in IT Security, information systems, audit or risk and compliance role required3-5 years experience in data analytics preferredProfessional certifications such as CISA, CIPT, CGEIT, Six Sigma preferredWhat We Offer:
Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture:
Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive.Compensation:
Competitive pay and bonus eligibilityWork Life Balance:
Flexible hybrid work environment, 2-days a week in office#LI-Hybrid#LI-KC1