Service Support Specialist - Electro-mechanical Manufacturing

Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they're at home or on the road.Customer support focused role that provides technical support to external dealers, distributors and end users for Harmar products. This includes phone support and training classes regarding product repair and service issues. Participation with new product development teams to ensure serviceability concerns are considered in the product development process. Provides advanced technical support and training programs to external dealers, distributors, and end users. This position may require travel to provide additional support in the field on a limited bases.Key Responsibilities:Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation of warranty issuesProduct technical issues and installation supportAssist with customer stair lift requirements as needed.Provide input to Engineering to produce Curve Stair lift drawingsCreate sales orders and return material authorizations on repair parts.Provide information about products, services and application information.Develop or review technical documents as neededKeep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.Escalate unresolved customer issues to designated departments for further investigation.At times will be required to assist training as needed at times on customer site or at a trade show.Occasional travel may be required as necessary to accomplish the above.May be assigned to an after-hours supportPerforms other related duties as required and assignedRequirements 2+ years of previous work-related experience in customer/field service.Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues.Exceptional verbal and written communication skillsAbility to manage and prioritize multiple projects.Detail oriented and thorough in completing work tasksThe Harmar way (our Core Values), these are important to us!:1. Team Players -We lean on each other, are dependable and trustworthy.2. Get stuff Done - We finish the job and possess a strong work ethic3. Can-Do Attitude - A spirit of positivity and flexibility. We go the extra mile4. Genuinely Cares -We are accountable and work to be customer champions.5. Does the Right Thing - Every Time, All the time. No exception, No compromise.6. Embraces Inclusion - We love diversity. Come as you are. We like it that way.Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as "Protected Classes"). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To apply to this job, click Apply Now