City of Sarasota
Computer Support Specialist I - Service Desk
City of Sarasota, Sarasota, Florida, United States, 34243
All current City of Sarasota employees must apply to job postings on the internal career site.
Come work at a place where employees of the City serve with Excellence and Pride!
NOTE: The City of Sarasota is an
Equal Employment Opportunity
, Veteran, E-Verify and
Drug Free Workplace
employer. Click to view the City's
Veterans Recruitment Plan . Click to view a the City's Educational Equivalency Statement.
Department:Information Technology
Employee Type:Probationary
Time Type:Full time
Salary Range:$28.4455 - $36.2681 Hourly / $59,166.64 - $75,437.65 Annually
Job Posting Period:November 18, 2024 - November 26, 2024 12:00 A.M.
Job Description:
Overview
Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology.
Essential FunctionsProvides technical hardware and software support to end users.Working knowledge in installing and maintaining PC hardware and software.Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websitesUtilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.)Provides solutions to end user questions on the usage of hardware and software applications.Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using ADProvides patches and temporary fix supportProvides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.)Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboardsKnowledge of Office 365Maintains image standards and upkeep of hardware as neededInstalls and configures computer softwareConfigures peripherals devicesStrong customer service and communication skillsStrong time management and organizational skillsThe intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.Minimum Qualifications
High School Diploma or GEDTwo (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilitiesCompTIA A+ certification, and Microsoft MCP certification required within 6 monthsJob Based Competencies
Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solutionAssists with systems administration as directed by or under supervisionInstalls and maintains computer hardware components; implements and administers computer and network operating softwareProvides service desk and technical support to workersEnhances current systems as authorized when upgrades become available and according to system requirementsMonitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software useAbility to analyze technical problems and do abstract problem solvingAbility to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general publicProvides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as neededAbility to process information logically (critical thinking) and solve problemsAbility to effectively communicate in oral and written formMaintains knowledge of current technology; assists user departments in defining their computer and software-related needsAbility to be an effective team memberAbility to multi-task and balance the demands of multiple projects
Responsibility
Under the direction of and responsible to the Department Head or designated representative. Generally, there is no supervision exercised, although may serve as a member of project team(s).
Physical Requirements
This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.
Public Contact
Routine direct personal contact with all levels of the organization. May occasionally have direct personal contact with vendors and constituents. As such, may represent one of the many public faces of the Information Technology Department. A customer centric attitude through courteous and professional conduct is essential.
Retirement Benefit
The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299.
For questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Come work at a place where employees of the City serve with Excellence and Pride!
NOTE: The City of Sarasota is an
Equal Employment Opportunity
, Veteran, E-Verify and
Drug Free Workplace
employer. Click to view the City's
Veterans Recruitment Plan . Click to view a the City's Educational Equivalency Statement.
Department:Information Technology
Employee Type:Probationary
Time Type:Full time
Salary Range:$28.4455 - $36.2681 Hourly / $59,166.64 - $75,437.65 Annually
Job Posting Period:November 18, 2024 - November 26, 2024 12:00 A.M.
Job Description:
Overview
Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology.
Essential FunctionsProvides technical hardware and software support to end users.Working knowledge in installing and maintaining PC hardware and software.Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websitesUtilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.)Provides solutions to end user questions on the usage of hardware and software applications.Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using ADProvides patches and temporary fix supportProvides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.)Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboardsKnowledge of Office 365Maintains image standards and upkeep of hardware as neededInstalls and configures computer softwareConfigures peripherals devicesStrong customer service and communication skillsStrong time management and organizational skillsThe intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.Minimum Qualifications
High School Diploma or GEDTwo (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilitiesCompTIA A+ certification, and Microsoft MCP certification required within 6 monthsJob Based Competencies
Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solutionAssists with systems administration as directed by or under supervisionInstalls and maintains computer hardware components; implements and administers computer and network operating softwareProvides service desk and technical support to workersEnhances current systems as authorized when upgrades become available and according to system requirementsMonitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software useAbility to analyze technical problems and do abstract problem solvingAbility to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general publicProvides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as neededAbility to process information logically (critical thinking) and solve problemsAbility to effectively communicate in oral and written formMaintains knowledge of current technology; assists user departments in defining their computer and software-related needsAbility to be an effective team memberAbility to multi-task and balance the demands of multiple projects
Responsibility
Under the direction of and responsible to the Department Head or designated representative. Generally, there is no supervision exercised, although may serve as a member of project team(s).
Physical Requirements
This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.
Public Contact
Routine direct personal contact with all levels of the organization. May occasionally have direct personal contact with vendors and constituents. As such, may represent one of the many public faces of the Information Technology Department. A customer centric attitude through courteous and professional conduct is essential.
Retirement Benefit
The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299.
For questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov