SysMind Tech
Contract Center QA Lead
SysMind Tech, Alpharetta, Georgia, United States, 30239
Role: Contact Center QALocation: Alpharetta, GA
Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud.Must Have Skills:
Good knowledge of Contact Center Domain.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX.Hands-on knowledge on automating IVR flows using Cyara Automation tool.Good knowledge of SQL queries.Good knowledge of Genesys cloud, Genesys reports and dashboards.Good communication skills.Good knowledge of Database Testing.Good To Have Skills:
Experience testing of Salesforce applications (CRM apps).Knowledge of Contact Center Workforce Management and Quality Management.Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts.Experience in API Testing.Experience in testing and automation of live chat apps.Contact Center QA Lead is responsible for creating tperson Test Plan/ test cases for IVR routing scenarios.Automate tperson IVR flows using Cyara tool.Test tperson Agent desktop applications for integration with Genesys Cloud.Work with a different of stakeholders to understand requirements and deliver solutions.Take ownership of project and see it through completion.Strong analytical and problem-solving skill.Ability to work independently as well as part-of-team.
Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud.Must Have Skills:
Good knowledge of Contact Center Domain.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX.Hands-on knowledge on automating IVR flows using Cyara Automation tool.Good knowledge of SQL queries.Good knowledge of Genesys cloud, Genesys reports and dashboards.Good communication skills.Good knowledge of Database Testing.Good To Have Skills:
Experience testing of Salesforce applications (CRM apps).Knowledge of Contact Center Workforce Management and Quality Management.Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts.Experience in API Testing.Experience in testing and automation of live chat apps.Contact Center QA Lead is responsible for creating tperson Test Plan/ test cases for IVR routing scenarios.Automate tperson IVR flows using Cyara tool.Test tperson Agent desktop applications for integration with Genesys Cloud.Work with a different of stakeholders to understand requirements and deliver solutions.Take ownership of project and see it through completion.Strong analytical and problem-solving skill.Ability to work independently as well as part-of-team.