Genesys Cloud Developer (NO C2C)

Job Description: Genesys Cloud Developer Location: Alpharetta, GA Experience: 8-10 years Key Responsibilities: Solution Design: Architect and implement robust cloud-based contact center solutions using Genesys Cloud, tailored to meet specific business requirements. IVR Development: Develop interactive voice response (IVR) systems using C# or Java to enhance customer interactions and streamline processes. Genesys Composer Expertise: Utilize Genesys Composer to create and customize workflows, routing rules, and other components within the Genesys Cloud environment. Interaction Routing and Designer (IRD): Configure IRD to optimize call routing and distribution based on various factors such as agent availability, skill sets, and customer preferences. Interaction Workspace (IW): Customize IW to provide agents with a user-friendly interface for handling customer interactions efficiently. Genesys Cloud Development: Demonstrate a deep understanding of Genesys Cloud objects and Architect flows to build scalable and reliable solutions. Automation and Streamlining: Identify opportunities to automate or streamline processes within the contact center environment to improve efficiency and reduce costs. Required Skills and Qualifications: Genesys Expertise: 5 years of hands-on experience working with Genesys development tools and technologies. Technical Proficiency: Strong programming skills in C# or Java, along with a solid understanding of REST APIs, Salesforce, Genesys On-prem systems, SQL Server, and data table configurations within Genesys Cloud. CI/CD Experience: Familiarity with continuous integration and continuous delivery (CI/CD) pipelines for efficient software development and deployment. Problem-Solving: Ability to analyze complex problems, identify root causes, and implement effective solutions. Communication: Excellent communication skills, both verbal and written, to effectively collaborate with team members, stakeholders, and customers. Preferred Qualifications: Experience with contact center applications and associated integrations. Knowledge of Genesys Cloud Platform as a Service (PaaS) components. Experience with cloud-based infrastructure and deployment methodologies. HR Xlysi LLC, Expert Portal Solutions 251 Milwaukee Ave, Buffalo grove, IL 60089 Web : http://www.xlysi.com E-mail: hrxlysi.com Our training portal registration: http://xlysi.catsone.com/careers/index.php?mportal&aapply&jobOrderID345179&portalID2106