Grand Hyatt Atlanta in Buckhead
DIRECTOR OF BANQUETS
Grand Hyatt Atlanta in Buckhead, Atlanta, Georgia, United States, 30383
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Management Team, the Director of Banquets is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.
The Director of Banquets is responsible for planning and executing all banquet events at the hotel. These events will vary from size to event type with extensive detail and high standards.
Duties include:
Responsible for short and long term planning and the management of the Banquet operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives for the department
Implement and maintain serving and presentation standards
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance
Direct the implementation of payroll, forecasts, inventory and budget for Banquet operations
Coordinate banquet operations with culinary and stewarding departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Order alcoholic beverages as well as other beverages for events. Maintain budget and inventory for all beverage purchases per event. Complete monthly inventory.
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Discussing sales contract details with the Banquet Sales and Events Director and Executive Chef.
Leading daily EO reading meetings
Planning the event space layout according to the number of guests and the type of event.
Directing the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations for each event
Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
Preparing work schedules and completing payroll weekly
Readily available to clients at all times prior to, during or after an event, out on the floor and easily visible able to alleviate questions/concerns and provide excellent client service
Ensuring group charges are settled at the conclusion of their event
Ability to effectively read reports and plan for upcoming events
Coach and counsel employees to reflect Hyatt service standards and procedures
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new F&B concepts
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Why Work at Hyatt?
Benefit eligibility after 30 days
Medical/Dental/Prescription/Vision Insurance
Flexible Spending Accounts
Disability and Life Insurance
Paid Family Bonding Time
Adoption Assistance
$1,000 per year for Educational Assistance
Complimentary and Discounted Hyatt Hotel Room Nights
Paid Time Off & Paid Holidays
401(k) with Employer Match
Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here
Qualifications
Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail oriented and organized
Hotel experience and a thorough understanding of all levels of banquet service
Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Management Team, the Director of Banquets is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.
The Director of Banquets is responsible for planning and executing all banquet events at the hotel. These events will vary from size to event type with extensive detail and high standards.
Duties include:
Responsible for short and long term planning and the management of the Banquet operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives for the department
Implement and maintain serving and presentation standards
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance
Direct the implementation of payroll, forecasts, inventory and budget for Banquet operations
Coordinate banquet operations with culinary and stewarding departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Order alcoholic beverages as well as other beverages for events. Maintain budget and inventory for all beverage purchases per event. Complete monthly inventory.
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Discussing sales contract details with the Banquet Sales and Events Director and Executive Chef.
Leading daily EO reading meetings
Planning the event space layout according to the number of guests and the type of event.
Directing the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations for each event
Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
Preparing work schedules and completing payroll weekly
Readily available to clients at all times prior to, during or after an event, out on the floor and easily visible able to alleviate questions/concerns and provide excellent client service
Ensuring group charges are settled at the conclusion of their event
Ability to effectively read reports and plan for upcoming events
Coach and counsel employees to reflect Hyatt service standards and procedures
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new F&B concepts
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Why Work at Hyatt?
Benefit eligibility after 30 days
Medical/Dental/Prescription/Vision Insurance
Flexible Spending Accounts
Disability and Life Insurance
Paid Family Bonding Time
Adoption Assistance
$1,000 per year for Educational Assistance
Complimentary and Discounted Hyatt Hotel Room Nights
Paid Time Off & Paid Holidays
401(k) with Employer Match
Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here
Qualifications
Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail oriented and organized
Hotel experience and a thorough understanding of all levels of banquet service
Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
#J-18808-Ljbffr