Insight Global
IT Support Technician
Insight Global, Utica, New York, United States, 13502
Insight Global is hiring Desktop Support Technicians to provide 24/7 support to internal employees who are providing support to those affected by Hurricane Destruction. This technician will be required to work on-site in the requested location, and will be supported by the organization for housing. This team receives around 50 tickets a week, through Zoho Desk. It is required that this person is proficient in the Microsoft Suite, is technically savvy, and most importantly flexible with travel as this is a boots on the ground role. Candidates should be made aware they will undergo a full background check and drug screening upon joining the team. The expected working hours are Monday - Friday 40 hours a week 8-5 EST, with 24/7 on call support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3-5 years of experience, demonstrating IT support workExpert in the Microsoft SuiteExperience with a diverse desktop environmentExperience using a ticketing systemFlexibility to travel and work overtimeWillingness to learn, adaptable, nimble, creative thinkers
Nice to Have Skills & Experience
Associates Degree in Computer Engineering, Computer Science or related fieldZoho Desk Ticketing System
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3-5 years of experience, demonstrating IT support workExpert in the Microsoft SuiteExperience with a diverse desktop environmentExperience using a ticketing systemFlexibility to travel and work overtimeWillingness to learn, adaptable, nimble, creative thinkers
Nice to Have Skills & Experience
Associates Degree in Computer Engineering, Computer Science or related fieldZoho Desk Ticketing System
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.