Insight Global
Help Desk Support Specialist
Insight Global, Charlotte, North Carolina, United States, 28245
Insight Global is seeking a Help Desk Support Specialist to provide live phone support to the employees of a communications clients, employing a high degree of customer service, technical expertise and timeliness. Provide basic level remote IT assistance for problem resolution and escalate complex problems to higher tier personnel. With moderate supervision, take ownership of an issue and follow through on a resolution with end uand other pertinent IT staff. Track support calls in the Help Desk ticketing system. Adhere to established standards and procedures in resolving problems. This is a hybrid position in the Charolette, NC area.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
1-2 years of relevant experience in technical support or customer serviceTicketing system experience (uses Cherwell)Proficient in MS SuiteExperience troubleshooting Windows 7 & 10 operating system
Nice to Have Skills & Experience
Cherwell ticketing experienceVPN troubleshooting experienceCustomer service background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
1-2 years of relevant experience in technical support or customer serviceTicketing system experience (uses Cherwell)Proficient in MS SuiteExperience troubleshooting Windows 7 & 10 operating system
Nice to Have Skills & Experience
Cherwell ticketing experienceVPN troubleshooting experienceCustomer service background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.