A/R Specialist

The AR Specialist is responsible for providing outstanding customer service in the course of collecting on outstanding accounts receivable balances. This position includes adhering to collections work standards (i.e. call/email volumes), reducing the amount of aged items, facilitating resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.

Principal Accountabilities:
• High volume collection calls and email to assigned customer accounts to collect on open and aged receivable balances.

• Review and research customer disputes and billing issues in a timely manner to resolve delays in payments from customers.
• Identify issues that cause delinquency and discuss with management.
• Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards while noting accounts with issues identified.
• Provide reports to stakeholders as assigned.
• Assist in Month end process and other projects assigned.

Skills & Software Requirements:
Workday or other ERP, Microsoft Office with Intermediate Excel Skills, Excellent written and verbal communications skills and experience with Business to Business collections.

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