AH Rocky Mountain
IT Support Tech Assoc
AH Rocky Mountain, Littleton, Colorado, us, 80161
All the benefits and perks you need for you and your family:Benefits from Day OnePaid Days Off from Day OneCareer DevelopmentWhole Person Wellbeing Resources
Our promise to you:Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: Full-timeShift : DaysLocation: 7700 S BROADWAY, Littleton, 80122The role youll contribute:This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. Position is responsible for installing and troubleshooting all end-user hardware, software, and peripherals. Position is responsible for being the direct interface to the customer on behalf of other technical teams. Position may need to provide remote PC support and troubleshooting. Position assists with evaluations and recommendations of vendor packages and implements approved software. Position requires you to be able to lift a minimum of 20 lbs and be able to crawl under desks or other spaces in order to connect equipment. This is an hourly position which requires taking on-call and that is essential to the job role.This is an entry level technical position. It consults with team lead, staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions. It assists with end-user training and provides clear documentation. You may be asked to provide status reports, problem-resolution summaries, and inventory reports as required.The value youll bring to the team:Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, tablets, and standard applications.This includes installation and relocation of devices, as required.Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.Follow AIT standards for devices and software, as approved and directed by AIT Senior Leadership; report any non-standard installations of software or hardware.Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
QualificationsThe expertise and experiences youll need to succeed:High School Diploma or equivalentAt least one year experience in the desktop environment troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation.Continuous learning of new systems, business processes, and concepts is a must. LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: Must obtain ONE of the following IT related certifications within 180 working days of hire: CompTIA A CompTIA Network CompTIA Security Cisco CCNA ISC2 CC Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Fundamentals series
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.Category: Information SystemsOrganization: AdventHealth Rocky MountainSchedule: Full-timeShift: 1 - DayReq ID: 24035106We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Our promise to you:Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: Full-timeShift : DaysLocation: 7700 S BROADWAY, Littleton, 80122The role youll contribute:This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. Position is responsible for installing and troubleshooting all end-user hardware, software, and peripherals. Position is responsible for being the direct interface to the customer on behalf of other technical teams. Position may need to provide remote PC support and troubleshooting. Position assists with evaluations and recommendations of vendor packages and implements approved software. Position requires you to be able to lift a minimum of 20 lbs and be able to crawl under desks or other spaces in order to connect equipment. This is an hourly position which requires taking on-call and that is essential to the job role.This is an entry level technical position. It consults with team lead, staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions. It assists with end-user training and provides clear documentation. You may be asked to provide status reports, problem-resolution summaries, and inventory reports as required.The value youll bring to the team:Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, tablets, and standard applications.This includes installation and relocation of devices, as required.Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.Follow AIT standards for devices and software, as approved and directed by AIT Senior Leadership; report any non-standard installations of software or hardware.Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
QualificationsThe expertise and experiences youll need to succeed:High School Diploma or equivalentAt least one year experience in the desktop environment troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation.Continuous learning of new systems, business processes, and concepts is a must. LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: Must obtain ONE of the following IT related certifications within 180 working days of hire: CompTIA A CompTIA Network CompTIA Security Cisco CCNA ISC2 CC Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Fundamentals series
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.Category: Information SystemsOrganization: AdventHealth Rocky MountainSchedule: Full-timeShift: 1 - DayReq ID: 24035106We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.