Italian Customer Technical Advisor

At the moment,

Cross Border Talents

is looking for Italian speakers to work in Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;

Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions, support documents, and system training;

Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

High School Diploma or Higher

Native/Fluent Italian

Good level of English, C1

Writing speed: 20 words per minute

Active Listening

Good Problem Solving Skills

Strong troubleshooting skills

Client's Offer:

Paid travel expenses;

Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;

Possibility to work from home within Greece;

Renewable contract of 12 months;

Health Coverage and Private Health Care;

Attractive salary with performance bonus;

Working hours: 40h per week = 8 hours per day / 5 days a week;

Greek lessons;

Free Real Estate Agency Fee.

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