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Stripe

GSOC Manager

Stripe, San Francisco, California, United States, 94199


Stripe

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes. Accept payments, send payouts, and automate financial processes with a suite of APIs and no-code tools.

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Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the team

The Corporate Security team at Stripe is looking for an experienced security leader to join our team in South San Francisco, CA. As the Global Security Operations Center Manager at Stripe, you will help mature our core risk-based and intelligence-led deliverables to office locations worldwide to support Stripes as they work around the globe.What you’ll do

You will work cross functionally within the Corporate Security Team, and alongside partner teams at the company to keep our employees, events, and offices safe, protect our users and facilities, all while supporting global business objectives. You will seek efficiencies in operations to enhance responsiveness to crises, as well as business as usual activities.Responsibilities

Serve as a leader on the team, and manage our Global Security Operations Center (GSOC) program, including the day-to-day operations of the GSOC, to enable Stripe business and support incident management, crisis management, travel safety and security, and other Corporate Security effortsPlan and execute a GSOC Program strategy to optimize the efficacy of the team, systems, and processesServe as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the businessProvide training and develop/enhance Standard Operating Procedures for personnel assigned to the GSOC to continuously improve GSOC capabilitiesOversee travel safety and security protocols and processes to effectively monitor and track employee travel for potential disruptions and geopolitical risksManage mass communication and near real-time monitoring platform and other tools within the GSOC to maximize their utility and function.Lead test and measure efforts to identify strengths and opportunities. Measures may include recurring audits, physical penetration tests, drills and exercises, and partner and stakeholder feedbackManagement of, incidents, alarms, notifications, CCTV, calls/slack/emails and other activities related to the GSOC and its role as a central monitoring stationDevelop a quality assurance program for auditing and troubleshooting software systems with a focus on preventative maintenance and early detection of potential issuesWork closely with Stripe's Workplace teams, office managers and team leads, and external business partners, and help to manage relationships with regulatory and government agencies in order to maximize resources that benefit the teamCoordinate with internal teams to develop operational risk mitigation strategies for imminent threat scenarios, including active shooter protocols and workplace violence preventionBuild a team that scales with the business, with regionally effective management groups that are localized for maximum effectivenessEffectively manage service provider and contracted staff to ensure an effective risk based program operating within a developed set of standard operating procedures. Provide feedback through service level agreements, quarterly business reviews and agreed key performance indicatorsConsume open source information, news media, and vendor curated information, and interact with counterparts across industry, government personnel, and, when appropriate, leaders within the businessBuild complete policy and procedure guidance documents for vendor behavior, security practices, user operations escalations, event management, crisis management, and incident documentationIn crisis events, able to quickly provide insight and nuanced assessment of impacts to the business as leaders consider employee and company safety and shape the company’s response to disruptive, dynamic global eventsOffer solutions that allows operations to continue without exposing the organization or its people to undue riskOversee audits of procedures and evaluate metricsWho you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.At least 5+ years of experience working at a multinational company, with responsibility for a global security operation center and demonstrated experience managing contracted staffSolid understanding of core physical security risks and threats, and experience in developing effective and measurable programs in an international settingGreat understanding of metrics collection and analysis. Superior presentation skills and writing requiredA strategic mindset with a service attitude, constantly working towards satisfying the needs of our customersAbility to manage resources to budget forecastExtreme organizational skills, communication skills, hyper responsiveness, leadership excellencePreferred qualifications

At least 2 years in an intelligence function at a multinational company or in governmentHybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the team

The Corporate Security team at Stripe is looking for an experienced security leader to join our team in South San Francisco, CA. As the Global Security Operations Center Manager at Stripe, you will help mature our core risk-based and intelligence-led deliverables to office locations worldwide to support Stripes as they work around the globe.What you’ll do

You will work cross functionally within the Corporate Security Team, and alongside partner teams at the company to keep our employees, events, and offices safe, protect our users and facilities, all while supporting global business objectives. You will seek efficiencies in operations to enhance responsiveness to crises, as well as business as usual activities.Responsibilities

Serve as a leader on the team, and manage our Global Security Operations Center (GSOC) program, including the day-to-day operations of the GSOC, to enable Stripe business and support incident management, crisis management, travel safety and security, and other Corporate Security effortsPlan and execute a GSOC Program strategy to optimize the efficacy of the team, systems, and processesServe as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the businessProvide training and develop/enhance Standard Operating Procedures for personnel assigned to the GSOC to continuously improve GSOC capabilitiesOversee travel safety and security protocols and processes to effectively monitor and track employee travel for potential disruptions and geopolitical risksManage mass communication and near real-time monitoring platform and other tools within the GSOC to maximize their utility and function.Lead test and measure efforts to identify strengths and opportunities. Measures may include recurring audits, physical penetration tests, drills and exercises, and partner and stakeholder feedbackManagement of, incidents, alarms, notifications, CCTV, calls/slack/emails and other activities related to the GSOC and its role as a central monitoring stationDevelop a quality assurance program for auditing and troubleshooting software systems with a focus on preventative maintenance and early detection of potential issuesWork closely with Stripe's Workplace teams, office managers and team leads, and external business partners, and help to manage relationships with regulatory and government agencies in order to maximize resources that benefit the teamCoordinate with internal teams to develop operational risk mitigation strategies for imminent threat scenarios, including active shooter protocols and workplace violence preventionBuild a team that scales with the business, with regionally effective management groups that are localized for maximum effectivenessEffectively manage service provider and contracted staff to ensure an effective risk based program operating within a developed set of standard operating procedures. Provide feedback through service level agreements, quarterly business reviews and agreed key performance indicatorsConsume open source information, news media, and vendor curated information, and interact with counterparts across industry, government personnel, and, when appropriate, leaders within the businessBuild complete policy and procedure guidance documents for vendor behavior, security practices, user operations escalations, event management, crisis management, and incident documentationIn crisis events, able to quickly provide insight and nuanced assessment of impacts to the business as leaders consider employee and company safety and shape the company’s response to disruptive, dynamic global eventsOffer solutions that allows operations to continue without exposing the organization or its people to undue riskOversee audits of procedures and evaluate metricsWho you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

At least 5+ years of experience working at a multinational company, with responsibility for a global security operation center and demonstrated experience managing contracted staffSolid understanding of core physical security risks and threats, and experience in developing effective and measurable programs in an international settingGreat understanding of metrics collection and analysis. Superior presentation skills and writing requiredA strategic mindset with a service attitude, constantly working towards satisfying the needs of our customersAbility to manage resources to budget forecastExtreme organizational skills, communication skills, hyper responsiveness, leadership excellencePreferred qualifications

At least 2 years in an intelligence function at a multinational company or in governmentHybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Pay and benefits

The annual US base salary

range for this role is $161,400 - $242,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.We look forward to hearing from you At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.Find even more open roles below ordered by popularity of job title or skills/products/technologies used.

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