Eko
Senior Sales Development Representative
Eko, San Francisco, California, United States, 94199
Employer Industry: Digital Health Technology
Why consider this job opportunity:- Salary up to $85,000 a year- Opportunity for career advancement and growth within a rapidly expanding company- Work in a dynamic environment with a mission-driven team- Chance to make a significant impact on customer experience in healthcare- Supportive and collaborative work culture certified as a Great Place to Work
What to Expect (Job Responsibilities):- Provide exceptional customer service through high volumes of calls, emails, and chats- Make sales to healthcare teams looking to implement the employer’s solutions- Resolve support tickets efficiently while meeting customer satisfaction expectations- Troubleshoot and address technical issues related to the employer’s SaaS and hardware products- Guide customers through the onboarding process and support them throughout their journey
What is Required (Qualifications):- Minimum of 5 years of experience in customer support or a similar role, preferably in the consumer healthcare industry- Proven ability to manage customer communications across multiple channels- Strong technical knowledge and familiarity with consumer products and services- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users- Proficiency in support tools and CRM software (e.g., Zendesk, Salesforce, JIRA)
How to Stand Out (Preferred Qualifications):- Experience in a fast-paced, ever-changing work environment- Ability to resolve conflicts and provide effective solutions- Strong problem-solving skills with a strategic mindset- Flexibility and adaptability to meet business needs during peak seasons- Professional references to support qualifications and experience
#DigitalHealth #CustomerSupport #SalesDevelopment #HealthcareInnovation #CareerOpportunity
#J-18808-Ljbffr
Why consider this job opportunity:- Salary up to $85,000 a year- Opportunity for career advancement and growth within a rapidly expanding company- Work in a dynamic environment with a mission-driven team- Chance to make a significant impact on customer experience in healthcare- Supportive and collaborative work culture certified as a Great Place to Work
What to Expect (Job Responsibilities):- Provide exceptional customer service through high volumes of calls, emails, and chats- Make sales to healthcare teams looking to implement the employer’s solutions- Resolve support tickets efficiently while meeting customer satisfaction expectations- Troubleshoot and address technical issues related to the employer’s SaaS and hardware products- Guide customers through the onboarding process and support them throughout their journey
What is Required (Qualifications):- Minimum of 5 years of experience in customer support or a similar role, preferably in the consumer healthcare industry- Proven ability to manage customer communications across multiple channels- Strong technical knowledge and familiarity with consumer products and services- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users- Proficiency in support tools and CRM software (e.g., Zendesk, Salesforce, JIRA)
How to Stand Out (Preferred Qualifications):- Experience in a fast-paced, ever-changing work environment- Ability to resolve conflicts and provide effective solutions- Strong problem-solving skills with a strategic mindset- Flexibility and adaptability to meet business needs during peak seasons- Professional references to support qualifications and experience
#DigitalHealth #CustomerSupport #SalesDevelopment #HealthcareInnovation #CareerOpportunity
#J-18808-Ljbffr