Oura
Member Experience, Senior Technical Support Specialist ( 6 month contract)
Oura, San Francisco, California, United States, 94199
Employer Industry: Health Technology
Why consider this job opportunity:- Competitive salary up to $75,000 depending on location and experience- Comprehensive health, dental, and vision insurance, along with mental health resources- Generous paid time off policy including 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off- Opportunity for professional growth and development based on performance and career interests- Collaborative and supportive work culture focused on employee well-being- Flexibility to work remotely from anywhere in the U.S.
What to Expect (Job Responsibilities):- Create exceptional and personalized experiences for every member- Provide actionable insights using data to support system and process improvements- Collaborate with a talented team to resolve member inquiries and technical issues via email and live chat- Investigate and troubleshoot hardware and software issues to provide solutions- Analyze member data trends to identify errors and product malfunctions, proposing actionable solutions
What is Required (Qualifications):- Minimum of 3 years of customer service experience, preferably in a fast-paced start-up environment or technical support- Experience supporting consumer hardware or software products, particularly wearables- Strong interpersonal skills with the ability to build relationships with cross-functional stakeholders- Exceptional attention to detail, time management, communication, and organizational skills- Ability to remain calm and effective under pressure
How to Stand Out (Preferred Qualifications):- Experience with Zendesk and the Atlassian software suite (Confluence, Jira, etc.)- Proven ability to use data to inform decision-making- BA/BS degree preferred but not required
#HealthTechnology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:- Competitive salary up to $75,000 depending on location and experience- Comprehensive health, dental, and vision insurance, along with mental health resources- Generous paid time off policy including 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off- Opportunity for professional growth and development based on performance and career interests- Collaborative and supportive work culture focused on employee well-being- Flexibility to work remotely from anywhere in the U.S.
What to Expect (Job Responsibilities):- Create exceptional and personalized experiences for every member- Provide actionable insights using data to support system and process improvements- Collaborate with a talented team to resolve member inquiries and technical issues via email and live chat- Investigate and troubleshoot hardware and software issues to provide solutions- Analyze member data trends to identify errors and product malfunctions, proposing actionable solutions
What is Required (Qualifications):- Minimum of 3 years of customer service experience, preferably in a fast-paced start-up environment or technical support- Experience supporting consumer hardware or software products, particularly wearables- Strong interpersonal skills with the ability to build relationships with cross-functional stakeholders- Exceptional attention to detail, time management, communication, and organizational skills- Ability to remain calm and effective under pressure
How to Stand Out (Preferred Qualifications):- Experience with Zendesk and the Atlassian software suite (Confluence, Jira, etc.)- Proven ability to use data to inform decision-making- BA/BS degree preferred but not required
#HealthTechnology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr