DirectViz Solutions
Cyber Center Help Desk Specialist
DirectViz Solutions, Sierra Vista, Arizona, United States, 85635
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS delivers innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!
We are looking for a full-time
Cyber Center Help Desk Specialist.
This position requires an
active secret clearance.
The work location will be Fort Huachuca, AZ position.
CYBER CENTER HELP DESK SPECIALIST
DESCRIPTION:
Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshootingResolve incidents/tickets in accordance with documented proceduresPerform quality assurance follow-up with customers/end usersComply with documented processes and proceduresProvide reporting as neededMaintain a professional demeanor with our military, civilian and contractor customersMINIMUM EDUCATION & EXPERIENCE:
HS +2 years of customer service, inside sales or help desk experienceOr AA/AS or BA/BSActive Secret clearance or the ability to obtain an interim Secret clearanceREQUIRED SKILLS
Strong verbal and written communication skillsExcellent people and phone skillsAbility to prioritize and multi-taskExperience with Microsoft Office products (Word, Excel, Outlook)Type a minimum of 40 wpmWork within a dynamic environment where requirements shift routinelyMust be able and available to work shifts (days, swings, mids)Must be able to work weekends and holidays, as required.Schedule is subject to change to fulfill the needs of the mission.PREFERRED SKILLS & EDUCATION
Inside sales and/or customer service experienceAttention to detailAbility to remain calm under pressure.PHYSICAL REQUIREMENTS
Ability to sit, stand, walk for extended periodsAbility to use a computerAbility to climb, kneel or crawlAbility to lift to 20+ lbs.
DirectViz Solutions, provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!
We are looking for a full-time
Cyber Center Help Desk Specialist.
This position requires an
active secret clearance.
The work location will be Fort Huachuca, AZ position.
CYBER CENTER HELP DESK SPECIALIST
DESCRIPTION:
Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshootingResolve incidents/tickets in accordance with documented proceduresPerform quality assurance follow-up with customers/end usersComply with documented processes and proceduresProvide reporting as neededMaintain a professional demeanor with our military, civilian and contractor customersMINIMUM EDUCATION & EXPERIENCE:
HS +2 years of customer service, inside sales or help desk experienceOr AA/AS or BA/BSActive Secret clearance or the ability to obtain an interim Secret clearanceREQUIRED SKILLS
Strong verbal and written communication skillsExcellent people and phone skillsAbility to prioritize and multi-taskExperience with Microsoft Office products (Word, Excel, Outlook)Type a minimum of 40 wpmWork within a dynamic environment where requirements shift routinelyMust be able and available to work shifts (days, swings, mids)Must be able to work weekends and holidays, as required.Schedule is subject to change to fulfill the needs of the mission.PREFERRED SKILLS & EDUCATION
Inside sales and/or customer service experienceAttention to detailAbility to remain calm under pressure.PHYSICAL REQUIREMENTS
Ability to sit, stand, walk for extended periodsAbility to use a computerAbility to climb, kneel or crawlAbility to lift to 20+ lbs.
DirectViz Solutions, provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.