Atrium Staffing
Desktop Support Analyst
Atrium Staffing, Santa Monica, California, United States, 90403
About Atrium:
What you do matters . As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client, a Global Publishing company. They are seeking a dedicated and skilled
Desktop Support Analyst
to join their Level-2 support team.
Salary/Hourly Rate:
$30 - $35/hr
Position Overview:
The Technology department provides IT services and support for all Divisions globally. This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support. The ideal Desktop Support Analyst candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the Desktop Support Analyst candidate should have experience in general inventory management and supporting AI integrations with office products.
Responsibilities of the Desktop Support Analyst:
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficientlyTechnical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applicationsOffice365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDriveAdobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issuesSoftware Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updatesInventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventoryAbility to configure and troubleshoot email clients such as Microsoft OutlookConfigure, deploy and support mobile devices such as Android, and iPhones for all usersKnowledge of Azure AD & On-Prem AD administrationFamiliar with anti-virus/Malware protectionUnderstanding of login scriptsQualifications for the Desktop Support Analyst:
5+ years of IT experienceProven experience in progressive IT roles within a large, complex organization with diverse lines of business and systemsExperience in delivering support to a diverse companyProvide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgroundsExcellent analytical and problem-solving skillsExcellent communication, presentation, influencing, and relationship- building skillsEducation Requirements:
Bachelor's degree in a technical discipline or equivalent working experience is requiredBenefits:
Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
What you do matters . As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client, a Global Publishing company. They are seeking a dedicated and skilled
Desktop Support Analyst
to join their Level-2 support team.
Salary/Hourly Rate:
$30 - $35/hr
Position Overview:
The Technology department provides IT services and support for all Divisions globally. This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support. The ideal Desktop Support Analyst candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the Desktop Support Analyst candidate should have experience in general inventory management and supporting AI integrations with office products.
Responsibilities of the Desktop Support Analyst:
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficientlyTechnical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applicationsOffice365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDriveAdobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issuesSoftware Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updatesInventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventoryAbility to configure and troubleshoot email clients such as Microsoft OutlookConfigure, deploy and support mobile devices such as Android, and iPhones for all usersKnowledge of Azure AD & On-Prem AD administrationFamiliar with anti-virus/Malware protectionUnderstanding of login scriptsQualifications for the Desktop Support Analyst:
5+ years of IT experienceProven experience in progressive IT roles within a large, complex organization with diverse lines of business and systemsExperience in delivering support to a diverse companyProvide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgroundsExcellent analytical and problem-solving skillsExcellent communication, presentation, influencing, and relationship- building skillsEducation Requirements:
Bachelor's degree in a technical discipline or equivalent working experience is requiredBenefits:
Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)