Desktop Support Analyst

About Atrium: What you do matters . As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a Global Publishing company. They are seeking a dedicated and skilled Desktop Support Analyst to join their Level-2 support team. Salary/Hourly Rate: $30 - $35/hr Position Overview: The Technology department provides IT services and support for all Divisions globally. This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support. The ideal Desktop Support Analyst candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the Desktop Support Analyst candidate should have experience in general inventory management and supporting AI integrations with office products. Responsibilities of the Desktop Support Analyst: Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventory Ability to configure and troubleshoot email clients such as Microsoft Outlook Configure, deploy and support mobile devices such as Android, and iPhones for all users Knowledge of Azure AD & On-Prem AD administration Familiar with anti-virus/Malware protection Understanding of login scripts Qualifications for the Desktop Support Analyst: 5 years of IT experience Proven experience in progressive IT roles within a large, complex organization with diverse lines of business and systems Experience in delivering support to a diverse company Provide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds Excellent analytical and problem-solving skills Excellent communication, presentation, influencing, and relationship- building skills Education Requirements: Bachelor's degree in a technical discipline or equivalent working experience is required Benefits: Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)