PC Support Analyst

Salary: $21.24 - $26.02 HourlyLocation : Mesquite, TXJob Type: Full-timeJob Number: 2500019Department: Information TechnologyOpening Date: 10/23/2024Closing Date: 11/30/2024 4:00 PM CentralGENERAL SUMMARYSalary: $21.24/hr. minimum - $26.02/hr. midpoint (Depending on qualifications) To perform a variety of complex administrative and technical functions for the operations and activities of the Information Technology Department including computer network administration and personal computer coordination.You can search for this position's full job description here.SUPERVISIONGeneral supervision is provided by the Senior PC Support Analyst. ESSENTIAL DUTIES AND RESPONSIBILITIES All behaviors comply with the Code of Conduct & Rules of Behavior outlined in chapter 8 of the General Government Policies and Procedures Manual.Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.Perform PC hardware, software and operating system installation, configuration, upgrades, troubleshooting, repair, one-on-one training, telephone support and similar activities of moderate difficulty with little or no direct supervision.Set up and support desktop and laptop computers, printers, off-the-shelf software, custom software, dial up and IP network connections and security.Confer with end users to determine types of hardware and software required to achieve specific goals.Participate in evaluating new hardware and software, and related standards.May write small applications and utilities using Java, Visual Basic, perl, or other scripting languages.May require learning basic LAN or other system administration skills.Maintain regular and punctual attendance in accordance with the normally scheduled hours of work. Drive to and from destinations as assigned by Supervisor. MINIMUM JOB REQUIREMENTSEDUCATION Associates Degree or accredited technical school certificate in personal computer and/or network support, or a certificate of competency in personal computer and/or network support. Four years experience providing personal computer and/or network support in an information technology environment may substitute for the Associates Degree/Certification requirement.EXPERIENCE None.CRIMINAL HISTORYWhen assigned to Criminal Justice Information Services DataEmployee will not have record of being convicted of a Class B or higher misdemeanor in the past 10 years in order to work with and view Criminal Justice Information Services data. LICENSES AND CERTIFICATES Possession of a valid driver's license.WORK SCHEDULEMonday - Friday 8:00am to 5:00pm CST.Hybrid telecommute possible after probationary period with Director approval. PHYSICAL REQUIREMENTS / WORK ENVIRONMENTThis position does not require a physical for employment. Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply. Full Time Employees:The City of Mesquite offers the Zero Premium, Employee Only Benefits under the following plans: High Deductible Medical Plan, HMO Dental Plan, Vision Plan, and Life Insurance. The City is self-insured and offers a choice of four medical plans: HSA, High Deductible, HMO, PPO, and EPO Medical Plans through Blue Cross Blue Shield of Texas. Employee medical coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates. Employees enrolled in the City's self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.The City offers three dental plan options: a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced). Coverage is available to all full-time employees at group rates.The City offers free Vision Insurance to all employees. Dependents can be added for an additional fee. Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year. The following voluntary benefits are available to full-time employees: Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term DisabilityTexas Municipal Retirement System (TMRS): All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS. TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS. Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.For more information about the City of Mesquite's employee benefits, please visit: 01 Select the option that best represents the highest level of education you have achieved. Less than High School completion High School or GED equivalency Technical or Community College attendance Technical School completion Associate's Degree Bachelor's Degree Master's Degree Ph.D. Juris Doctorate 02 Do you currently have a technical school certificate OR certificate of competency in personal computer and/or network support? Yes No 03 Indicate the level of experience you have in working in a PC Support environment. No experience Less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years More than 5 years 04 Do you have a valid driver's license? Yes No 05 Have you ever been convicted of a Class B misdemeanor or higher. Yes No 06 PLEASE READ CAREFULLY: If you are a current City of Mesquite employee, have you been employed in your current position with the City of Mesquite for at least 3 months? Please indicate the option that best represents your current status. No, I do NOT work for the City of Mesquite Yes, I am a current seasonal employee with the City of Mesquite Yes, I have been in my current City position as a fulltime/parttime employee for at least 3 months No, I have NOT been in my current City of Mesquite position as a fulltime/parttime employee for 3 months Required Question