Process Excellence Engineer

Job Summary:

Dexian is seeking a Process Excellence Engineer for an opportunity with a client located in Charlotte, NC.

Responsibilities:

• Developing, optimizing, and improving AIG processes
• Identifying and implementing process improvements to reduce costs, minimize waste and increase efficiency
• Collaborating with cross-functional teams to ensure smooth integration of new process, technologies
• Monitoring and analyzing process data, identifying trends, and proposing solutions for process improvement continuously
• Perform process capability studies, statistical analysis and data driven decision making to achieve operational excellence and production support targets
• Develop and maintain process standards and best practices
• Service Now Knowledge
• Understanding of Lean, Agile and DevOps, Program/project management skills and experience advantageous

Requirements:

• Bachelor degree and 3-5 years of experience as process engineer in Insurance industry
• Sound knowledge of all ITIL processes i.e., Demand Management, Incident Management, Problem Management, Change Management & Service Request management
• Strong analytical, problem solving and communication skills
• Conduct detailed analysis and evaluation of existing AIG processes, identifying areas for improvements and recommending appropriate solutions
• Design and implement process optimization strategies to enhance efficiency, reduce cycle time and improve metrics and KPIs
• Provide technical support and troubleshooting expertise to resolve process related issues and technical hands-on experience in SharePoint and Confluence tools
• Participate in cross-functional teams to drive root cause analysis, corrective actions, and preventive measures
• Providing training and guidance to production teams on new processes, procedures and ensure successful implementation
• Ability to work independently and ability to multitask whenever involving multiple stakeholders
• Strong knowledge of process optimization techniques, lean principles, six sigma methodologies and statical analysis
• Proficient in process analysis, process modeling, data analysis
• Excellent problem solving and analytical skills with the ability to identify and resolve complex process issues
• Strong written and verbal communication

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit

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Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.