ServiceNow Software Developer (Software Developer 2/3)

Description Job Title ServiceNow Software Developer (Software Developer 2/3) Location Los Alamos, NM, US Organization Name ADS-BADS Business Applications & Data Services Minimum Salary Maximum Salary What You Will Do This position will be filled at either the Software Developer 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level. The Application and Data Services (ADS) Division supports Los Alamos National Laboratory's (LANL) enterprise applications and performs software application development support, database development and administration, data analytics and business intelligence, software quality management, and enterprise application consulting. The Business Applications and Data Services Group (ADS-BADS) provides application development, commercial off-the-shelf application implementation, adoption/integration with Software as a Service solutions, data analytics/business intelligence, process automations, and application and infrastructure maintenance services specific to the institution's core business solutions (HR, finance, logistics, etc.). Software Developer 2 ($83,900 - $136,600) As a Software Developer on the ADS-BADS team, you will help maintain various Commercial Off-The-Shelf (COTS) and custom applications, design new solutions, and provide data analytics and business intelligence solutions to our customers. More specifically, you will support the HR team, with focus on the ServiceNow HR Service Delivery module and its components. You will be tasked with ensuring the highest quality IT solutions within our existing architecture. To be successful in this role, you should have a strong grasp of IT concepts and the ServiceNow platform, an understanding of HR business needs, and a passion for learning new technologies. Attention to detail and an appreciation for documentation are essential for success in this role. Software Developer 3 ($101,700 - $168,200) In addition to what was outlined at the lower level, at the Software Developer 3 level, you will be expected to independently identify and implement IT solutions. To be successful, you should have advanced to expert-level knowledge of a variety of technologies and platforms, and will contribute to the design, development, and implementation of complex solutions. Additionally, you will What You Need Minimum Job Requirements: Strong understanding of ServiceNow platform features, including UI policies, business rules, client scripts, and workflows. Knowledge of or experience with ServiceNow HRSD modules. Proficiency in JavaScript, Glide, and ServiceNow APIs. Advanced troubleshooting and problem-solving skills for various IT systems. Experience developing custom integrations with third-party software and platforms. Familiarity with all phases of the software development lifecycle, including requirements gathering, design, development, and testing. Experience with technical documentation, including functional requirements, testing documentation, and user guides, etc. Demonstrated experience providing customer support including configuring, administering, and debugging technical issues with various IT systems. Ability to collaborate effectively across multiple teams to gather and incorporate new requirements, while maintaining configuration management and version control. Strong communication skills when engaging with technical and non-technical personnel. Additional Job Requirements for Software Developer 3: In addition to the requirements outlined above, qualification at the higher level requires: Advanced knowledge of JavaScript. Advanced knowledge of UI development, SQL, HTML, and CSS. Ability to solve unique IT problems using analytical skills and innovative thinking while meeting budget, schedule, and solution objectives. Extensive experience supporting, extending, enhancing, and upgrading Commercial of the Shelf (COTS) products. Demonstrated experience and willingness to provide mentorship to junior staff members Education/Experience at lower level: Position requires a Bachelor's Degree in a relevant field and 5 years related experience; or, an equivalent combination of education and experience directly related to the occupation. Education/Experience at higher level: Position requires a Bachelor's Degree in a relevant field and 8 years related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable. Desired Qualifications: Extensive experience with ServiceNow HRSD modules, including but not limited to Case and Knowledge Management, Employee Service Center, and HR Integrations. Experience with ServiceNow HRSD implementation, configuration, and customization. Knowledge of ITIL processes and best practices as they relate to HRSD Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls. Experience utilizing tools such as Jira and/or Confluence Experience developing or managing integrations with Oracle EBS ServiceNow certifications Knowledge of the DevSecOps culture and principles and experience in CI/CD development, and deployment of software in a diverse application environment. Advanced knowledge of Agile methodologies and principles. Work Environment: Work Location: The work location for this position has the potential for remote work. Remote work is defined as working offsite that is greater than 2 hours of the Laboratory location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management. Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year. Note to Applicants: Please provide a comprehensive cover letter that details how you meet the qualifications for the position. Where You Will Work Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes: PPO or High Deductible medical insurance with the same large nationwide network Dental and vision insurance Free basic life and disability insurance Paid maternity and parental leave Award-winning 401(k) (6% matching plus 3.5% annually) Learning opportunities and tuition assistance Flexible schedules and time off (paid sick, vacation, and holidays) Onsite gyms and wellness programs Extensive relocation packages (outside a 50 mile radius) Additional Details Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad. Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information. New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status. Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements. Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelplanl.gov or call 1-505-664-6947 option 2 and then option 3. Employment Status Full Time Appointment Type Regular Regular Contact Details Contact Name Saadat, Isra Miraja Imani (Isra) Email isralanl.gov Work Telephone