Avaya SME

Role: Avaya SME Location: Lansing, MI (Onsite) Job Type: Fulltime (USC & GC) Job Description: Position will perform support for the IP Telephony services, including: Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software. Call Configuration support for existing IP Telephone. Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solution Troubleshooting of Hardware and Software issues Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents Manage mission critical UC and CC Environment for 5000 user base. Administration of Telephony, Onsite and remote end user administration Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant. Fault and performance management Incident, change, and problem management Provide need basis on-call services support outside of regular client business hours. MIS reporting. Ensuring SLAs / KPI. Expertise in performing version upgrades, migrations between on Central Call Managers Required: 10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME. Minimum 10 years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies. Good knowledge of VOIP Networking, network protocols and routing. Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorder Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. Circuit Type -DTI (E1/T1), PRI (E1/T1), BRI Knowledge of IPT Network. Basic ITIL. Good communication skills. Qualifications: Minimum qualifications Regular Science Graduate/ BE/ B.Tech / BCA/ MCA