Berkshire Hathaway Energy
IT Enterprise Technician I/II
Berkshire Hathaway Energy, Urbandale, Iowa, United States, 50322
Job Description
This is a multi-level posting. Candidates may be considered for any of the posted levels, depending on their level of experience and depth of expertise.
As a skills-first organization, we prioritize candidates' experience, capabilities, and talent rather than focusing solely on degrees. If you've developed the skills listed below and are passionate about the role, we strongly encourage you to apply.
The IT Enterprise Technician provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications and hardware.
Responsibilities
Assist in response to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and technology resource center systems. Support most end point devices of MidAmerican Energy Company network. Recommend systems modifications/configurations to reduce user problems. (45%)
Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct. Support and administer audio, video and web conferencing. (25%)
Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problems. (15%)
Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user. (10%)
Maintain the information technology outage request database. Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance or ad hoc reports as requested. (5%)
Provide after-hours support and perform any additional responsibilities as requested or assigned.
Knowledge and Abilities
IT Enterprise Technician I must demonstrate they are developing the skills listed below. Developing means that candidates will have some related or transferrable experience or demonstration of skill and can provide basic examples and explanations.
Customer Focus:
Acts with customers in mind to achieve balanced outcomes. Communicates transparently with internal and external customers, co-workers and stakeholders to identify and meet expectations while gaining their trust and respect.
Communication:
Listens effectively, transmitting information accurately and understandably, and actively seeks feedback.
Attention to Detail:
Able tomonitor adherence to standards and actively check for accuracy of data received or generated before passing it on.
Flexibility/Adaptability:
Able to perform a wide range of tasks, responding to changes in direction and priorities and able to accept new challenges, responsibilities and assignments.
Problem Solving/Decision Making:
Taking a well-ordered approach to solving problemsand acting confidently despite obstacles or resistance.
Analytical Skills:
The ability to recognize patterns in data, information or events, drawing logical conclusionsand making recommendations.
Qualifications
High school diploma or GED.
One year of basic related experience is required for the enterprise technician I.
Basic knowledge of client/server, network, mainframe and applications environment.
Microsoft certified systems administrator within 12 months of hire or equivalent work experience.
In lieu of an associate's degree in computer science or information technology, two years of experience would be considered.
Availability for on-call responsibilities on a rotating basis.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
About Us
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
About the Team
At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
This is a multi-level posting. Candidates may be considered for any of the posted levels, depending on their level of experience and depth of expertise.
As a skills-first organization, we prioritize candidates' experience, capabilities, and talent rather than focusing solely on degrees. If you've developed the skills listed below and are passionate about the role, we strongly encourage you to apply.
The IT Enterprise Technician provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications and hardware.
Responsibilities
Assist in response to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and technology resource center systems. Support most end point devices of MidAmerican Energy Company network. Recommend systems modifications/configurations to reduce user problems. (45%)
Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct. Support and administer audio, video and web conferencing. (25%)
Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problems. (15%)
Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user. (10%)
Maintain the information technology outage request database. Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance or ad hoc reports as requested. (5%)
Provide after-hours support and perform any additional responsibilities as requested or assigned.
Knowledge and Abilities
IT Enterprise Technician I must demonstrate they are developing the skills listed below. Developing means that candidates will have some related or transferrable experience or demonstration of skill and can provide basic examples and explanations.
Customer Focus:
Acts with customers in mind to achieve balanced outcomes. Communicates transparently with internal and external customers, co-workers and stakeholders to identify and meet expectations while gaining their trust and respect.
Communication:
Listens effectively, transmitting information accurately and understandably, and actively seeks feedback.
Attention to Detail:
Able tomonitor adherence to standards and actively check for accuracy of data received or generated before passing it on.
Flexibility/Adaptability:
Able to perform a wide range of tasks, responding to changes in direction and priorities and able to accept new challenges, responsibilities and assignments.
Problem Solving/Decision Making:
Taking a well-ordered approach to solving problemsand acting confidently despite obstacles or resistance.
Analytical Skills:
The ability to recognize patterns in data, information or events, drawing logical conclusionsand making recommendations.
Qualifications
High school diploma or GED.
One year of basic related experience is required for the enterprise technician I.
Basic knowledge of client/server, network, mainframe and applications environment.
Microsoft certified systems administrator within 12 months of hire or equivalent work experience.
In lieu of an associate's degree in computer science or information technology, two years of experience would be considered.
Availability for on-call responsibilities on a rotating basis.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
About Us
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
About the Team
At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.