Mastech Digital
IT Helpdesk Technician
Mastech Digital, Woburn, Massachusetts, us, 01813
Job Overview:
The IT Helpdesk Technician is the first point of contact for user support, providing desktop and production assistance across multiple locations. This role involves onboarding/offboarding users, managing desktop and printer maintenance, and supporting various IT projects.Key Responsibilities:Respond to user inquiries and support requests in person and remotely.Provide support for Windows 7, 10, and 11, as well as Microsoft Office and IP phones.Troubleshoot basic network issues and escalate complex problems as needed.Manage users and groups in Active Directory and mailboxes in Microsoft Exchange.Handle desktop imaging, equipment shipping, and vendor management.Maintain documentation and create end-user training materials.Participate in rotating on-call support.Skills and Qualifications:Proficiency in Windows 10 and 11, Active Directory, Microsoft Exchange, and Microsoft Office.Familiarity with helpdesk ticketing systems, desktop imaging, and PowerShell.Basic knowledge of network cabling and troubleshooting.Join us to provide essential IT support and enhance user experiences!
The IT Helpdesk Technician is the first point of contact for user support, providing desktop and production assistance across multiple locations. This role involves onboarding/offboarding users, managing desktop and printer maintenance, and supporting various IT projects.Key Responsibilities:Respond to user inquiries and support requests in person and remotely.Provide support for Windows 7, 10, and 11, as well as Microsoft Office and IP phones.Troubleshoot basic network issues and escalate complex problems as needed.Manage users and groups in Active Directory and mailboxes in Microsoft Exchange.Handle desktop imaging, equipment shipping, and vendor management.Maintain documentation and create end-user training materials.Participate in rotating on-call support.Skills and Qualifications:Proficiency in Windows 10 and 11, Active Directory, Microsoft Exchange, and Microsoft Office.Familiarity with helpdesk ticketing systems, desktop imaging, and PowerShell.Basic knowledge of network cabling and troubleshooting.Join us to provide essential IT support and enhance user experiences!