Sr. IVR Application Developer/Genesys Engineer

Role: Sr. IVR Application Developer/Genesys Engineer Location: Okemos, MI (Hybrid) Duration: Long term Rate: Market Responsibilities: VR Application Development : Design, develop, and maintain sophisticated IVR applications using object-oriented programming languages, integrating them with various telephony systems and external applications. PBX & Telephony Expertise : Work with PBX architecture and telecommunications network services, supporting the smooth operation of call center systems. Telephony Integration : Manage web services and integration of telephony systems to other computer systems using protocols like SOAP, VXML, SQL, XML, and REST. SIP VoIP Troubleshooting : Interpret and troubleshoot SIP-based VoIP traffic, ensuring seamless integration with different SIP telephony systems. Speech Recognition Systems : Develop and manage speech recognition systems and grammars to optimize customer service interactions. Genesys Cloud : Provide hands-on support and development in Genesys Cloud, ensuring system reliability and performance. Cross-functional Collaboration : Work closely with IT, Customer Service, and Operations teams to ensure the optimal functioning of contact center systems. Required Qualifications: 5 years of experience in IVR development, PBX architecture, and telecommunication network services. Proven expertise in Web Services Integration (SOAP, VXML, SQL, XML, REST) within telephony systems. Strong background in Software Development using object-oriented programming languages for IVR applications. In-depth knowledge of SIP-based VoIP traffic troubleshooting and integration. Familiarity with Genesys Cloud platform and associated tools. Preferred Qualifications: Certifications in Genesys Cloud CX Professional, Architect, and Scripting are highly desirable. Previous experience with Genesys Engage Certifications.