Columbus McKinnon
Administrator, Salesforce
Columbus McKinnon, Charlotte, North Carolina, United States, 28245
Job Summary/Overview
The Administrator, Salesforce is a varied business facing role with responsibility for implementing, maintaining, and designing custom applications.This role will also work on user tickets to correct bugs, configure and deliver system enhancements, and improve the user experience.The Administrator, Salesforce is also responsible to help drive the system roadmap and user adoption.
Essential Duties and Responsibilities
Implement and maintain Salesforce configuration changes, including (but not limited to): Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Email-to-Case, templates, reports, and dashboardsDesign, test and develop the custom applications with Apex, Lightning Web Component, and Visualforce pagesProvide user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesSupport user tickets to correct bugs and monitor/improve user experience.Proactive system maintenance including Security Reviews, Release Updates, Health Check, Optimizer, and Sandbox environment management, including periodic refreshing of sandboxes.Data management activities to improve data quality, implementing rules and automation as needed. Importing of data into core objects such as accounts, contacts, leads, etc.Management of integrated applications and third-party suppliers including ETL/iPaaS software and App Exchange vendors.Experience connecting Salesforce to external systems and databases, Salesforce Inspector, and Salesforce Data LoaderParticipate in Steering Committee meetings to help drive system roadmap, identify priorities, and drive user adoption.Participate in and/or run discovery sessions with key stakeholders to gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.Proactive review and preparation for upcoming releases.Identify unused or underutilized platform features.Communication of platform changes to users and stakeholders through use of In-App Guidance walkthroughs, emails, demonstrations, team meetings, etc.Knowledge, Skills, Competencies, and Abilities
A proactive attitude to platform enhancements with a proven record of delivering quality custom Salesforce solutionsExcellent problem-solving and analytical skills for translating requirements into scalable, best practice solutionsProficient with Apex, Visualforce, Lightning Components, and Salesforce APISolid understanding of Salesforce architecture, data model, and security conceptsExcellent relationship-building skills with the ability to liaise with stakeholders at all levelsExperience in change management, governance, and technical documentationOccasional time/schedule flexibility to meet with users in different countries - accommodating a variety of different time zones (i.e., early morning, evenings)Demonstrates continued personal/professional developmentStays up to date in the Salesforce community by being active in user groups, forums, etc.DevOps/Release management experienceRequired Qualifications
Bachelor's/Postgraduate degree, or professional qualificationStrong Salesforce product knowledge3+ years of Salesforce administration hands-on experience with Sales and Service Cloud platformsCertified Salesforce Administrator or Salesforce certifications - i.e., Advanced Administrator, Platform App BuilderMarketing Automation (Pardot) experience preferredEinstein AI (Artificial Intelligence) features experience preferredTranslation Workbench experience preferred
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years - proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
Nearest Major Market:
Charlotte
The Administrator, Salesforce is a varied business facing role with responsibility for implementing, maintaining, and designing custom applications.This role will also work on user tickets to correct bugs, configure and deliver system enhancements, and improve the user experience.The Administrator, Salesforce is also responsible to help drive the system roadmap and user adoption.
Essential Duties and Responsibilities
Implement and maintain Salesforce configuration changes, including (but not limited to): Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Email-to-Case, templates, reports, and dashboardsDesign, test and develop the custom applications with Apex, Lightning Web Component, and Visualforce pagesProvide user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesSupport user tickets to correct bugs and monitor/improve user experience.Proactive system maintenance including Security Reviews, Release Updates, Health Check, Optimizer, and Sandbox environment management, including periodic refreshing of sandboxes.Data management activities to improve data quality, implementing rules and automation as needed. Importing of data into core objects such as accounts, contacts, leads, etc.Management of integrated applications and third-party suppliers including ETL/iPaaS software and App Exchange vendors.Experience connecting Salesforce to external systems and databases, Salesforce Inspector, and Salesforce Data LoaderParticipate in Steering Committee meetings to help drive system roadmap, identify priorities, and drive user adoption.Participate in and/or run discovery sessions with key stakeholders to gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.Proactive review and preparation for upcoming releases.Identify unused or underutilized platform features.Communication of platform changes to users and stakeholders through use of In-App Guidance walkthroughs, emails, demonstrations, team meetings, etc.Knowledge, Skills, Competencies, and Abilities
A proactive attitude to platform enhancements with a proven record of delivering quality custom Salesforce solutionsExcellent problem-solving and analytical skills for translating requirements into scalable, best practice solutionsProficient with Apex, Visualforce, Lightning Components, and Salesforce APISolid understanding of Salesforce architecture, data model, and security conceptsExcellent relationship-building skills with the ability to liaise with stakeholders at all levelsExperience in change management, governance, and technical documentationOccasional time/schedule flexibility to meet with users in different countries - accommodating a variety of different time zones (i.e., early morning, evenings)Demonstrates continued personal/professional developmentStays up to date in the Salesforce community by being active in user groups, forums, etc.DevOps/Release management experienceRequired Qualifications
Bachelor's/Postgraduate degree, or professional qualificationStrong Salesforce product knowledge3+ years of Salesforce administration hands-on experience with Sales and Service Cloud platformsCertified Salesforce Administrator or Salesforce certifications - i.e., Advanced Administrator, Platform App BuilderMarketing Automation (Pardot) experience preferredEinstein AI (Artificial Intelligence) features experience preferredTranslation Workbench experience preferred
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years - proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
Nearest Major Market:
Charlotte