Salesforce Administrator

As Mid-Level Salesforce Administrator, you’ll play a vital role at MCC. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.DUTIES AND RESPONSIBILITIES:This is a varied business-facing role, with the following responsibilities:All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.Identify unused or underutilized platform features.Create a platform roadmap and define priorities, liaising with stakeholders.Own the communication of any platform changes to end users and stakeholders.Data management to improve Salesforce data quality, implementing rules and automation as needed.Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.Monitor and improve user adoption.New user and ongoing user training.Technical documentation.Working with integrated applications including: Docusign, Office365, Sharepoint, MS Teams, MCC website, ModelN Price Management system.QUALIFICATIONS:Required:Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with

Sales Cloud, Manufacturing.Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder.Knowledge, Skills, and Abilities:A proactive attitude to platform enhancements.Designing scalable, best practice solutions.Excellent relationship-building skills.Ability to liaise with stakeholders at all levels.Translating requirements into technical solutions.Experience in change management and governance.Training end users and key stakeholders.Technical documentation.Available and responsive to questions.Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.Active in the Salesforce community.MCC offers a great culture and work environment, along with the following benefits:Health Insurance:Medical.Vision.Basic Life and AD&D.Supplemental Life & AD&D.Long-Term Disability.Health Care and Dependent Care Flexible Spending Accounts (FSAs).Health Savings Accounts (HSAs) with employer contribution.Paid Time Off:Paid Time Off.Paid Holidays.Jury/Witness Duty Leave.Parental Leave Salary Continuation.Short-Term Disability Salary Continuation.Other Benefits related to the position:Salesforce certification reimbursement.Attend Salesforce and Salesforce community events with full reimbursement for costs associated with attending i.e. travel, registration, etc.

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