Prosperity Bank
Tax Escrow Manager (Full Time) - Plano Ops
Prosperity Bank, Plano, Texas, United States, 75023
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
* Management of a 3rd party vendor that pertains to the monitoring of taxes.* Manage a team of and Senior Escrow Specialists directly in multiple physical sites.* Train new escrow team members and be the Subject Matter Expert for all processes and procedures.* Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.* Maintain, monitor, and reconcile daily financial transactions.* Execute all live checks as needed and work with the print vendor on any changes to the check printing.* Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.* Work with Escrow Manager for any core system releases and testing.* Conduct periodic meetings with all escrow teams together and on a one-on-one basis.* Write policy and procedures and job aids.* Follow all compliance and regulatory guidelines and procedures.* Handle any escalated internal or external customer issues.* Conduct periodic audits on existing processes.* All other tasks and duties as assigned.
SUPERVISORY RESPONSIBILITIES:
* Approve timesheets.* Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites.* Prepare and deliver yearly reviews.
QUALIFICATIONS
Education/Certification:
* High School Diploma, GED or equivalent
Required Knowledge:
* Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.* Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.* Thorough knowledge of property taxes and insurance and basic flood insurance requirements.* Basic understanding of RESPA and Regulations as it pertains to escrow.
Experience Required:
* Proficient computer skills
Skilla/Abilities:
* Must be able to handle and resolve high volumes of work and meet strict deadlines.* Ability to read and comprehend simple instructions, short correspondence, and memos.* Ability to write detailed correspondence.* Ability to speak effectively and clearly in response to internal and external customer requests and inquires.* Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.* Highly organized and self-motivated.* Excellent verbal and written skills.* Have a strong knowledge of spreadsheet software and word processing software.* Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.* Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.* Ability to effectively write policy and procedures.* Ability to effectively train new and existing employees on any new processes or changes to processes.
Monday - Friday: 8:00AM - 5:00PM
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
* Management of a 3rd party vendor that pertains to the monitoring of taxes.* Manage a team of and Senior Escrow Specialists directly in multiple physical sites.* Train new escrow team members and be the Subject Matter Expert for all processes and procedures.* Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.* Maintain, monitor, and reconcile daily financial transactions.* Execute all live checks as needed and work with the print vendor on any changes to the check printing.* Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.* Work with Escrow Manager for any core system releases and testing.* Conduct periodic meetings with all escrow teams together and on a one-on-one basis.* Write policy and procedures and job aids.* Follow all compliance and regulatory guidelines and procedures.* Handle any escalated internal or external customer issues.* Conduct periodic audits on existing processes.* All other tasks and duties as assigned.
SUPERVISORY RESPONSIBILITIES:
* Approve timesheets.* Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites.* Prepare and deliver yearly reviews.
QUALIFICATIONS
Education/Certification:
* High School Diploma, GED or equivalent
Required Knowledge:
* Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.* Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.* Thorough knowledge of property taxes and insurance and basic flood insurance requirements.* Basic understanding of RESPA and Regulations as it pertains to escrow.
Experience Required:
* Proficient computer skills
Skilla/Abilities:
* Must be able to handle and resolve high volumes of work and meet strict deadlines.* Ability to read and comprehend simple instructions, short correspondence, and memos.* Ability to write detailed correspondence.* Ability to speak effectively and clearly in response to internal and external customer requests and inquires.* Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.* Highly organized and self-motivated.* Excellent verbal and written skills.* Have a strong knowledge of spreadsheet software and word processing software.* Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.* Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.* Ability to effectively write policy and procedures.* Ability to effectively train new and existing employees on any new processes or changes to processes.
Monday - Friday: 8:00AM - 5:00PM