Prosperity Bank
Tax Escrow Manager (Full Time) - Plano Ops
Prosperity Bank, Plano, Texas, United States, 75023
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
* Management of a 3rd party vendor that pertains to the monitoring of taxes. * Manage a team of and Senior Escrow Specialists directly in multiple physical sites. * Train new escrow team members and be the Subject Matter Expert for all processes and procedures. * Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately. * Maintain, monitor, and reconcile daily financial transactions. * Execute all live checks as needed and work with the print vendor on any changes to the check printing. * Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture. * Work with Escrow Manager for any core system releases and testing. * Conduct periodic meetings with all escrow teams together and on a one-on-one basis. * Write policy and procedures and job aids. * Follow all compliance and regulatory guidelines and procedures. * Handle any escalated internal or external customer issues. * Conduct periodic audits on existing processes. * All other tasks and duties as assigned.
SUPERVISORY RESPONSIBILITIES:
* Approve timesheets. * Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites. * Prepare and deliver yearly reviews.
QUALIFICATIONS
Education/Certification:
* High School Diploma, GED or equivalent
Required Knowledge:
* Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence. * Thorough knowledge of how escrow accounts work and how to calculate escrow analysis. * Thorough knowledge of property taxes and insurance and basic flood insurance requirements. * Basic understanding of RESPA and Regulations as it pertains to escrow.
Experience Required:
* Proficient computer skills
Skilla/Abilities:
* Must be able to handle and resolve high volumes of work and meet strict deadlines. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to write detailed correspondence. * Ability to speak effectively and clearly in response to internal and external customer requests and inquires. * Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure. * Highly organized and self-motivated. * Excellent verbal and written skills. * Have a strong knowledge of spreadsheet software and word processing software. * Needs to have a strong attention to detail and be able to perform multiple tasks under pressure. * Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues. * Ability to effectively write policy and procedures. * Ability to effectively train new and existing employees on any new processes or changes to processes.
Monday - Friday: 8:00AM - 5:00PM
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
* Management of a 3rd party vendor that pertains to the monitoring of taxes. * Manage a team of and Senior Escrow Specialists directly in multiple physical sites. * Train new escrow team members and be the Subject Matter Expert for all processes and procedures. * Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately. * Maintain, monitor, and reconcile daily financial transactions. * Execute all live checks as needed and work with the print vendor on any changes to the check printing. * Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture. * Work with Escrow Manager for any core system releases and testing. * Conduct periodic meetings with all escrow teams together and on a one-on-one basis. * Write policy and procedures and job aids. * Follow all compliance and regulatory guidelines and procedures. * Handle any escalated internal or external customer issues. * Conduct periodic audits on existing processes. * All other tasks and duties as assigned.
SUPERVISORY RESPONSIBILITIES:
* Approve timesheets. * Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites. * Prepare and deliver yearly reviews.
QUALIFICATIONS
Education/Certification:
* High School Diploma, GED or equivalent
Required Knowledge:
* Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence. * Thorough knowledge of how escrow accounts work and how to calculate escrow analysis. * Thorough knowledge of property taxes and insurance and basic flood insurance requirements. * Basic understanding of RESPA and Regulations as it pertains to escrow.
Experience Required:
* Proficient computer skills
Skilla/Abilities:
* Must be able to handle and resolve high volumes of work and meet strict deadlines. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to write detailed correspondence. * Ability to speak effectively and clearly in response to internal and external customer requests and inquires. * Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure. * Highly organized and self-motivated. * Excellent verbal and written skills. * Have a strong knowledge of spreadsheet software and word processing software. * Needs to have a strong attention to detail and be able to perform multiple tasks under pressure. * Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues. * Ability to effectively write policy and procedures. * Ability to effectively train new and existing employees on any new processes or changes to processes.
Monday - Friday: 8:00AM - 5:00PM