DTC Systems Specialist

About the Company: Treasury Wine Estates (TWE) is one of the worlds leading wine companies. We know that its the thinkers, makers and doers who have the most impact as we continue to strive towards being recognized as the worlds most admired premium wine company. We are proud of our Treasury Americas portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. From our iconic Luxury Portfolio of Penfolds, Beaulieu Vineyard, Stags Leap Winery, Frank Family Vineyards, Beringer Winery, Etude and our Latest acquisition of Daou Vineyards, to the broad appeal of our Lifestyle and Innovation portfolio which includes Gabbiano, 19 Crimes, Matua, Sterling Vineyards, St. Huberts The Stag, Tapestry and Squealing Pig, we are committed to creating memorable wine experiences for our consumers. Summary: TWE seeks a DTC Systems Specialist that provides all backend day-to-day functionality support for D365 FO, CE, POS, Shopify, ShipCompliant, Tock and Wineshipping. Key Responsibilities include: Executing all back-end DTC Systems support functions including: Sku/item setups, updates and management in D365 FO, Shopify and all other DTC Systems. Discount and activity setup and management in D365 FO, Shopify and all other DTC Systems as needed. Assist/execute D365 and Shopify POS category, screen layouts, and support as needed. Assist in maintaining Tock Reservation system (backend functionality and check sync). Assist with ShipCompliant and Wineshipping tasks as needed. Inventory assistance, including upload capabilities/management. Assists in processing orders in FO eCommerce, Shopify and Outbound Phone orders as needed. Additional responsibilities include website sku/setups, management of 3rd party selling vehicles, chargebacks and refund processing. Support backend functions for TWE Multibrand sites (The Wine Shop, TWE Friends & Family, The Wine Event) including quarantine management, customer service support as needed and clean up/order clearing as needed. About You Direct to Consumer functional/operational experience preferred. Proficiency in Microsoft Retail Systems (D365 FO/CE/POS specifically) as well as Shopify highly preferred however the ability to learn a complex retail system environment quickly and accurately will also be acceptable. Proficiency/experience with Winery DTC Systems (eWinery, RMS, SC, SF, Vin65, Commerce 7, D365). Microsoft Office proficiency required (Word, Outlook, Excel, PowerPoint). Ability and Willingness to work within a dynamic and changing environment. Strong Communication, Collaboration and Problem-solving skills. Wine Knowledge preferred. Ability to Multitask and make business prioritization decisions. Ability to work collaboratively within a productive team. Ability to interact effectively with consumers when necessary. Whats in it for you The opportunity to be bold and make an impact in the world of wine Access to the worlds most celebrated wines through our employee product allowance True flexibility in determining how, when and where you work to achieve your potential Opportunity to build a career across multiple functions (were really good at doing this) Structured development programs to support your health, wellbeing and career TWEforME Day an additional day of leave each year, for you to do you Meeting-free Monday mornings (we all love this) Office in the beautiful Napa Valley region Culture We bring our whole selves, were courageous and we deliver together thats our DNA. Were a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. Were brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. Were definitely glass half full people and see challenges as opportunities and move with pace to achieve our goals. If youre ready to help us be the worlds most admired premium wine company, please apply now Inclusion, Equity and Diversity Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. Pay Transparency Disclosure: The base pay range offered for this position is $$36.06 to $37.50 per hour and a target bonus and other benefits. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work in our Napa, CA market listed above. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.