On-Call Clinic Support Specialist

Job DetailsJob LocationMultiple Locations - Portland, ORPosition TypePart TimeSalary Range$23.24 - $25.65 HourlyDescriptionOutside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our "Onboarding" patient education, orientation process and insurance verification. They assist patients applying for, and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our mobile medical clinic and school based health center. Bilingual Spanish & English is preferred for this position, unless stated otherwise. The On-Call Clinic Support Specialist will be expected to cover shifts at both the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205, and the East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233.The On-Call Clinic Support Specialist must be available to fill a minimum of 3 full day shifts per month.Essential DutiesAssist with training of front office staff and/or volunteersBe an engaged team member of a Patient Centered Primary Care Medical Home care teamOversee office equipment and medical records areasAnswer phone calls and assist with Call Center coverage when neededCoordinate with back clinic staff to ensure accurate scheduling of appointmentsProvide welcoming and compassionate care to patientsMaintain an environment conducive to patient comfort and confidentialityOversee patient intake and reception for multiple clinic shiftsAssist new patients with registration processProvide referrals for clients to various community agencies as needed;Verify insurance eligibility, benefits and copayments;Assist qualified patients with applying for health insurance benefits through the Oregon Health PlanAccept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance Assist with Mychart navigationPromote accuracy and efficiency in front desk procedures and paperworkAdhere to the workflows for the current clinic being worked in, and shifting workflows to meet the expectations and needs of other sites when in those spacesParticipate in process improvement projects that pertain to this work and position Assist providers and MA's as needed and appropriateDaily scanning, data entry and troubleshooting of patient paperwork using EMR;Provide intake, registration, scheduling and administrative tasks at our outreach sites including Clackamas Service Center and Milwaukee High School;Knowledge and SkillsKnowledgeMicrosoft Office Suite (Word, Excel, Outlook)Windows ServerElectronic Health Record systems (Epic)SkillsAbility to handle crises and multiple tasks in a setting with a high volume of patients.Excellent communication skills.Strong reception and administrative skills, with high accuracy and attention to detail.Ability to work with people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds.Able to work both independently and as a member of a team.Able to quickly adapt to new technology and softwareQualificationsEducation and ExperienceProof of COVID-19 vaccination status or approved medical or religious exception on file is required. Bilingual spoken English/Spanish preferred unless stated otherwise. If Bilingual spoken English/Spanish is required, must pass and language proficiency test. High school diploma.Preferred QualificationsCurrent Oregon driver's license and clean driving record, preferred.Medical office or medical terminology background preferred.Working ConditionsThis role is performed in a typical medical clinic environment. Physical RequirementsThis job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 10 pounds.