MetroSys Inc
Systems Support Technician
MetroSys Inc, Gilbert, Arizona, United States, 85233
Position Summary:We're looking for an experienced Systems Support Technician who excels at hands-on support, technical problem-solving, and customer service. This role provides direct technical assistance to onsite and remote employees, contractors, and Managed Services clients, addressing hardware and software issues, maintaining equipment, and ensuring a smooth IT environment. The IT Systems Specialist will troubleshoot, install, configure, and document solutions across various systems, offering responsive support and technical guidance.Primary Responsibilities:User Support and Troubleshooting:Address end-user requests promptly, handling tickets and face-to-face support needs.Diagnose and resolve hardware, software, and connectivity issues, ensuring minimal downtime.
Hardware Installation and Maintenance:Install and set up servers, UPS devices, desktops, laptops, and other critical hardware.Maintain and support workstations for optimal performance, conducting repairs as needed.
System and Software Configuration:Set up operating systems, install applications, and ensure systems are up-to-date.Swap out and repair hardware components like hard drives and conduct data backups.
New Employee Technology Setup:Prepare workstations and configure all necessary tools, software, and accounts for new hires.
Inventory Management and Purchasing:Track IT equipment and software inventory, including licenses and warranties.Generate purchase requests and procure equipment, parts, and software as required.
Account Management and VoIP Setup:Manage user accounts, password resets, and permissions within Active Directory.Set up and troubleshoot VoIP phone systems and maintain reliable communication channels.
Documentation and Knowledge Sharing:Develop and maintain technical documentation and standard operating procedures.Train team members and end-users on systems usage and best practices.
Research and Problem-Solving:Conduct research to diagnose emerging technical issues and implement improvements.
Additional Responsibilities:Support various IT projects and complete tasks as assigned by IT leadership.
Qualifications and Skills:Education:
High school diploma or equivalent required; associate's degree is advantageous.Experience:
Minimum of 5 years in IT support, computer hardware repair, or technical support.Certifications:
CompTIA Security+ certification (completed or in progress).Technical Proficiency:
Experience with both Apple and Windows operating systems, software installation, and workstation setup.Key Competencies:Strong written and verbal communication skills.Customer-oriented approach and interpersonal effectiveness.Attention to detail and the ability to prioritize and resolve technical issues efficiently.Adaptability to learn and apply new IT knowledge and practices.Technical Skills and Knowledge:Comprehensive knowledge of operating systems, computer hardware, and software applications.Familiarity with network configuration, circuit boards, and electronic equipment.Competency in logic-based troubleshooting and problem-solving.Familiarity with security and system maintenance, including data backups and protection measures.
Hardware Installation and Maintenance:Install and set up servers, UPS devices, desktops, laptops, and other critical hardware.Maintain and support workstations for optimal performance, conducting repairs as needed.
System and Software Configuration:Set up operating systems, install applications, and ensure systems are up-to-date.Swap out and repair hardware components like hard drives and conduct data backups.
New Employee Technology Setup:Prepare workstations and configure all necessary tools, software, and accounts for new hires.
Inventory Management and Purchasing:Track IT equipment and software inventory, including licenses and warranties.Generate purchase requests and procure equipment, parts, and software as required.
Account Management and VoIP Setup:Manage user accounts, password resets, and permissions within Active Directory.Set up and troubleshoot VoIP phone systems and maintain reliable communication channels.
Documentation and Knowledge Sharing:Develop and maintain technical documentation and standard operating procedures.Train team members and end-users on systems usage and best practices.
Research and Problem-Solving:Conduct research to diagnose emerging technical issues and implement improvements.
Additional Responsibilities:Support various IT projects and complete tasks as assigned by IT leadership.
Qualifications and Skills:Education:
High school diploma or equivalent required; associate's degree is advantageous.Experience:
Minimum of 5 years in IT support, computer hardware repair, or technical support.Certifications:
CompTIA Security+ certification (completed or in progress).Technical Proficiency:
Experience with both Apple and Windows operating systems, software installation, and workstation setup.Key Competencies:Strong written and verbal communication skills.Customer-oriented approach and interpersonal effectiveness.Attention to detail and the ability to prioritize and resolve technical issues efficiently.Adaptability to learn and apply new IT knowledge and practices.Technical Skills and Knowledge:Comprehensive knowledge of operating systems, computer hardware, and software applications.Familiarity with network configuration, circuit boards, and electronic equipment.Competency in logic-based troubleshooting and problem-solving.Familiarity with security and system maintenance, including data backups and protection measures.