IT SYSTEMS SPECIALIST

Description At Phoenix Defense, we look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. With every job we fill, our focus is on providing best in class service to our customers while offering the opportunity for professional growth in a rewarding and innovative work environment. We have an exciting opportunity for a highly motivated professional to fill the position of IT Systems Specialist. WHAT YOU WILL DO: The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them. Supporting end users via requests (tickets and verbal) Running new cables Installing servers and UPS's into racks Configuring or repairing new laptops and desktops; maintaining workstations and network performance Installing operating systems and applications Backing up data Swapping out hardware such as hard drives Perform research, troubleshooting Setting up new employee workstations Preparing purchase requisitions and ordering new equipment and parts Keeping track of inventory Active Directory password resets, additions/updates Configuring VOIP phones Process documentation Training colleagues. Other related duties and tasks as assigned. ABOUT YOU: HS Diploma/GED or Associates degree 5 years' experience in computer hardware repair and helpdesk support. Attained or working towards CompTIA Security certificate. Knowledge of Apple and Windows machines Excellent written and verbal communication skills. Good interpersonal skills. Proficient in software installation. Attention to detail. Good problem-solving skills. Good customer service skills. KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS: Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to keep up-to-date technically and apply new knowledge to the job role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)