Trick Dog Technology
IT Systems Specialist
Trick Dog Technology, Gilbert, Arizona, United States, 85233
WHAT YOU WILL DO:
The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.
Supporting end users via requests (tickets and verbal)Running new cablesInstalling servers and UPS's into racksConfiguring or repairing new laptops and desktops; maintaining workstations and network performanceInstalling operating systems and applicationsBacking up dataSwapping out hardware such as hard drivesPerform research, troubleshootingSetting up new employee workstationsPreparing purchase requisitions and ordering new equipment and partsKeeping track of inventoryActive Directory password resets, additions/updatesConfiguring VOIP phonesProcess documentationTraining colleagues.Other related duties and tasks as assigned.ABOUT YOU:
HS Diploma/GED or Associates degree5+ years' experience in computer hardware repair and helpdesk support.Attained or working towards CompTIA Security+ certificate.Knowledge of Apple and Windows machinesExcellent written and verbal communication skills.Good interpersonal skills.Proficient in software installation.Attention to detail.Good problem-solving skills.Good customer service skills.KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:
Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ability to keep up-to-date technically and apply new knowledge to the job role.
The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.
Supporting end users via requests (tickets and verbal)Running new cablesInstalling servers and UPS's into racksConfiguring or repairing new laptops and desktops; maintaining workstations and network performanceInstalling operating systems and applicationsBacking up dataSwapping out hardware such as hard drivesPerform research, troubleshootingSetting up new employee workstationsPreparing purchase requisitions and ordering new equipment and partsKeeping track of inventoryActive Directory password resets, additions/updatesConfiguring VOIP phonesProcess documentationTraining colleagues.Other related duties and tasks as assigned.ABOUT YOU:
HS Diploma/GED or Associates degree5+ years' experience in computer hardware repair and helpdesk support.Attained or working towards CompTIA Security+ certificate.Knowledge of Apple and Windows machinesExcellent written and verbal communication skills.Good interpersonal skills.Proficient in software installation.Attention to detail.Good problem-solving skills.Good customer service skills.KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:
Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ability to keep up-to-date technically and apply new knowledge to the job role.