Admissions Counselor

Job Description:JOB SUMMARY:The admissions counselor represents Cambridge College to prospective students and organizations and works to increase prospects and convert them into enrolled students. The admission counselor's primary duty is to support the College's mission to identify and recruit prospective students to Cambridge College and successfully meet enrollment goals. The effective admissions counselor enjoys working with people, is enthusiastic about the mission of the College and about education and exhibits superior customer service skills and professionalism throughout daily interactions and communications with prospective students including interviews, phone calls, emails and information sessions. The counselor is a self-starter that creates and implements recruitment strategies to reach prospective students through multiple channels including but not limited to events, developing MoUs, referrals, online and print communications, and outreaches to businesses and organizations. A flexible work schedule that will include days, evenings, and some weekends is required. Travel, valid driver's license and access to a vehicle required.ESSENTIAL JOB FUNCTIONS:Meeting inquiry and conversion ratio goals established by the University.Developing an individual enrollment pipeline plan consistent with the University's Strategic Enrollment Plan for each semester as well as participate in the continuous updating of team outreach plans.Identifying internal resources that optimize the visibility and presence of the University among diverse audiences and communities for enrollment purposes.Providing outstanding customer service to enroll students to the University's programs.Developing and maintaining the data in CRM; including prospects through enrollment.Utilizing data in the CRM to manage individual enrollment workflow throughout the funnel.Utilizing phone, email, text and other technology to communicate with prospective students in a timely manner (aligned with expectations), providing superior student service.Attending training sessions to receive updated information about new programs, services, educator licensure requirements, etc.Participating in events, information sessions, orientations, registration events and graduation.Provide timely feedback (through systematic and periodic reports) to stakeholders regarding market needs, and challenges faced when selling the University programs.Provide timely feedback (through systematic and periodic reports) to the marketing office regarding challenges faced when selling the University programs and offer suggestions for improvement.Attend trainings as required.Perform any other duties or tasks as assigned by the University.OTHER RESPONSIBILITIES:Ability to work independently;Ability to lead enrollment events, information sessions, set appointments and promote the University in a positive manner;Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the University;Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism;Ability to demonstrate a creative aptitude;Ability to demonstrate effective communication skills in public, in person, and in writing;Ability to demonstrate high energy, attention to detail, and the ability to organize effectively;Must be able to work with individuals from a milieu of backgrounds and demonstrates cultural competence;Ability to establish relationships with students and determine the correct program fit for students' career and personal goals and follow them through the registration process;Other duties as assigned.Requirements:QUALIFICATIONS:Bachelor's degree (B.A.) from a four-year University or university, and 5-years or more of sales experience.Strong sales background and people skills preferred, background in customer service, sales, marketing, and higher education are beneficial.Demonstrated experience working with ethnically socially diverse audiences or within such communities.Language Skills:Ability to read, analyze and interpret university procedures, general information, educational and professional publications, synodical procedures, and/or governmental regulations.Ability to write reports, correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and/or the general public.Bilingual, fluent in Spanish both written and spoken.Reasoning Ability:Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Ability to appreciate and respect the perspective and needs of varying racial, ethnic, religious and social groups in performing outreach and providing services to prospective and current students.Ability to build relationships with students and determine the correct program fit for students' career and personal goals and follow them through the enrollment process.Experience working with adult population preferred; Professional attire and personal presentation required daily.Must have a valid U.S. driver's license.Computer Skills:Facility with MS Office Suite, social media and marketing via the Internet as a tool.Ability to work within a CRM to manage personal goals and outreach to prospective students.Additional Information:Commitment to Diversity, Equity, and InclusionBay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.Application Instructions:Applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.Bay Path University is a smoke and tobacco-free community.All offers of employment are contingent on satisfactory background checking.In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1157.

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