Technical Support Specialist I

Job Details Job Title Technical Support Specialist I Business Function Information Technology Branch Name Murphy-Hoffman Company Date 10-18-2024 City Leawood State KS Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems. Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications. Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner. Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate. Makes certain that each user receives timely and adequate support. Responsible for the setup & configuration of PC's, printers and other peripherals. Responsible for the setup & configuration of approved software. Responsible for making sure that each call for support is properly documented using the MHC Help Desk System. Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management. Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary. Performs all other duties as assigned by supervisor. Qualifications Excellent oral and written communication skills. Excellent project management skills. Excellent Windows and Microsoft Office Skills. Should possess A or greater IT certification or degree Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments Benefits Competitive Salary Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities Tuition Reimbursement Program On the Job Training About Us MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled Back to job list