ITAC Solutions
Help Desk Manager
ITAC Solutions, Birmingham, Alabama, United States, 35275
Are you ready to lead a dynamic Help Desk team that supports a nationwide network of over 100 retail stores? Our client seeks a Help Desk Manager to join their Birmingham office on a 90-day contract. You'll have the chance to streamline processes and drive impactful improvements across multi-site operations.
Why You Should Apply
Play a pivotal role in optimizing Help Desk performance and improving SLAsCollaborate with a supportive team and excellent supervisorCompensation:
$40/hr
What You'll Be Doing
Managing Help Desk operations, focusing on process improvements like KPIs, Ticket SLAs, and trend analysisIdentifying communication and process challenges and recommending effective solutionsOverseeing hardware, software lifecycle, and inventory managementEnsuring availability for weekend communication supportWhat You'll Need to be Considered
3+ years of experience managing a Help Desk, including multi-site operationsStrong organizational, communication, and leadership skillsITIL certification is a plus but not required
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
Why You Should Apply
Play a pivotal role in optimizing Help Desk performance and improving SLAsCollaborate with a supportive team and excellent supervisorCompensation:
$40/hr
What You'll Be Doing
Managing Help Desk operations, focusing on process improvements like KPIs, Ticket SLAs, and trend analysisIdentifying communication and process challenges and recommending effective solutionsOverseeing hardware, software lifecycle, and inventory managementEnsuring availability for weekend communication supportWhat You'll Need to be Considered
3+ years of experience managing a Help Desk, including multi-site operationsStrong organizational, communication, and leadership skillsITIL certification is a plus but not required
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png