ITAC Solutions
Help Desk Manager
ITAC Solutions, Birmingham, Alabama, United States, 35275
Are you ready to lead a dynamic Help Desk team that supports a nationwide network of over 100 retail stores? Our client seeks a Help Desk Manager to join their Birmingham office on a 90-day contract. You'll have the chance to streamline processes and drive impactful improvements across multi-site operations.
Why You Should Apply
Play a pivotal role in optimizing Help Desk performance and improving SLAs Collaborate with a supportive team and excellent supervisor Compensation:
$40/hr
What You'll Be Doing
Managing Help Desk operations, focusing on process improvements like KPIs, Ticket SLAs, and trend analysis Identifying communication and process challenges and recommending effective solutions Overseeing hardware, software lifecycle, and inventory management Ensuring availability for weekend communication support What You'll Need to be Considered
3+ years of experience managing a Help Desk, including multi-site operations Strong organizational, communication, and leadership skills ITIL certification is a plus but not required
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
Why You Should Apply
Play a pivotal role in optimizing Help Desk performance and improving SLAs Collaborate with a supportive team and excellent supervisor Compensation:
$40/hr
What You'll Be Doing
Managing Help Desk operations, focusing on process improvements like KPIs, Ticket SLAs, and trend analysis Identifying communication and process challenges and recommending effective solutions Overseeing hardware, software lifecycle, and inventory management Ensuring availability for weekend communication support What You'll Need to be Considered
3+ years of experience managing a Help Desk, including multi-site operations Strong organizational, communication, and leadership skills ITIL certification is a plus but not required
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png