Desktop Support Specialist

Role: Desktop SupportLocation: Las Vegas, Nevada(Onsite)Responsibilities:Call Quality Measurement and AnalysisMeasure and analyze call quality for call center agents.Develop strategies to improve call quality and customer satisfaction.Call Center Agent and Call Center MetricsTrack and report on call center agent performance and overall metrics.Identify trends and provide recommendations for improvement.Survey EvaluationAnalyze survey data to gauge end user satisfaction and identify areas for improvement.Implement changes based on survey feedback to enhance user experience.RegardsPraveen KumarTalent Acquisition Group - Strategic Recruitment Managerpraveen.r@