Desktop Support Specialist

Role: Desktop Support

Location: Las Vegas, Nevada(Onsite)

Responsibilities:

• Call Quality Measurement and Analysis
• Measure and analyze call quality for call center agents.
• Develop strategies to improve call quality and customer satisfaction.
• Call Center Agent and Call Center Metrics
• Track and report on call center agent performance and overall metrics.
• Identify trends and provide recommendations for improvement.
• Survey Evaluation
• Analyze survey data to gauge end user satisfaction and identify areas for improvement.
• Implement changes based on survey feedback to enhance user experience.

Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager

praveen.r@themesoft.com