Network Operations Center

We are seeking experienced NOC Operators. The ideal candidate will be responsible for monitoring, operating, and controlling both digital and analog telecommunications networks that provide critical voice and data services to transmission and distribution facilities.Key Responsibilities:Monitor and maintain network components, including NERC/CIP critical sites via alarm monitoring software and video surveillanceServe as central point of contact for system operations, maintenance, and repair coordinationInitiate and coordinate service restoration activitiesDevelop and maintain documentation for network hardware and installation standardsProcess FAA tower lighting notificationsImplement network changes following Change Management policiesCoordinate planned outages and provide status reportsPerform capacity, availability, and response time analysisProvide primary support for major systems (microwave, two-way radio, wireless LAN) and secondary support for minor systemsParticipate in on-call rotation for 24/7 emergency responseRequired Qualifications:High School Diploma5+ years experience as a NOC Operator, VMS/access control specialist, or equivalent technical support roleDemonstrated experience with multiple monitoring systemsStrong multitasking abilities and self-motivationGeneral knowledge of telecommunications network design and architectureUnderstanding of equipment technologies, standards, and regulatory requirementsGeneral IT knowledgePreferred Qualification:Advanced DegreePerformance Measures:Timely response to CIP-related access alarmsEfficient coordination of field personnel deploymentEffective remote troubleshooting of AMS outagesSuccessful resolution of SCADA outagesAdherence to safety practices with zero reportable accidentsPhysical Requirements:100% onsite work required| NOC | Monitor | Operator | VMS | Technical Support | Analog |